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DCC: Residents’ Opinion Survey 2014

Remember last year’s DCC Comms spin on the ROS results?
Another farce this year, look at the Council’s headline.
[in case DCC won’t say it] “DEEP DISSATISFACTION WITH STADIUM BLOWOUTS AND THE CITY’S STALLED ECONOMY”

████ DCC: Public finance forum [invitation]
Tuesday 12 August 2014 at 5:30 – 7:30 pm | Venue to be confirmed

DCC mayor and councillors (2013-14) 1
Residents’ Opinion Surveys
These surveys measure residents’ satisfaction with the Council’s performance and with Council owned facilities. The output of the surveys enables the Council to assess the extent to which the Council has met its performance objectives.

Dunedin City Council – Media Release
Residents’ Satisfaction Still on the Up

This item was published on 28 Jul 2014

Residents’ satisfaction with the Dunedin City Council’s performance continues to rise. Results of the 2014 Residents’ Opinion Survey, released today, show 58% of respondents are satisfied or very satisfied with the DCC’s overall performance. This is the highest level recorded since the question was first asked in its current form in 2003. The survey also shows significant increases in satisfaction with customer service (Customer Services Agency up nine percentage points to 88%), communication (FYI newsletter up seven points to 77%), the suitability of the roading network for cyclists (up seven points to 29%) and retention of businesses and jobs (up six points to 22%).

Acting General Manager Services and Development Nicola Pinfold says, “These substantial jumps in satisfaction are fantastic and reflect the organisation’s hard work and commitment.” Mayor of Dunedin Dave Cull says, “It’s great to see satisfaction with economic development and cycle facilities moving in the right direction. These are two key areas where the Council has been putting in a particular effort.”

Once again, satisfaction was highest with the Dunedin Botanic Garden, Otago Settlers Museum, Dunedin Public Libraries and rubbish collection – with satisfaction scores of more than 90% in these areas. Decreases in satisfaction were noted with the Dunedin Ice Stadium (down 10 percentage points to 71%), stormwater services (down seven points to 59%), the look and feel of the South Dunedin retail area (down six points to 25%) and traffic flow at peak times (down six points to 47%).

Survey respondents identified encouraging economic development, reducing DCC spending, debt and rates, providing cycleways and improving the look and feel of the city as the top priorities for the DCC over the next 12 months. Mr Cull says, “The overall results are pleasing and show the DCC is increasingly responding to the needs of Dunedin residents. The information gathered through the survey will help the Council as we begin preparing our Long Term Plan for 2015-25.”

Of 4,500 residents randomly selected from the electoral roll and invited to complete the survey, 1,248 did so – a response rate of 27.7%. A further 705 residents independently chose to complete the survey online. The results of the ‘opt-in’ sample are analysed separately, but still provide the DCC with valuable feedback on how it can improve its services. The survey was carried out by independent research company Key Research of Tauranga. [We can’t possibly contract Dunedin companies because they might conduct honest research or sneak in survey questions DCC won’t approve for the results it doesn’t want, horror!]

www.dunedin.govt.nz/ros

Contact Mayor of Dunedin on 027 434 6917.

Related Posts and Comments:
27.6.13 State of the City —DCC or Dunedin? [2013 ROS here]
13.6.12 DCC: 2012 Residents’ Opinion Survey
25.4.11 Oh wait, you mean…. | 2011 Residents’ Opinion Survey
1.5.10 DCC: Residents’ Opinion Survey – complete it online
6.7.09 DCC 2009 Residents’ Opinion Survey

Posted by Elizabeth Kerr

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DCC: 2012 Residents’ Opinion Survey

We re-present this piece of PROPAGANDA in full, for non T-shirt residents’ edification and delight. Do note, this is the first year everyone can comment on the stadium project. Everyone is welcome to use the online survey – open at this link from Friday, 15 June 2012.

Dunedin City Council – Media Release
2012 Residents Opinion Survey

This item was published on 12 Jun 2012

Purpose of Residents’ Opinion Survey
One way the Council gauges the views of the “silent majority” is through the annual Residents’ Opinion Survey, or ROS. The Council has been undertaking the ROS since 1994 and by giving expression to all sectors and areas of the community it has become a valuable tool for guiding its decision-making process and prioritising expenditure. The ROS survey focuses on service delivery and effectiveness, and asks questions about people’s perceptions of the Council’s performance. The ROS survey is also a crucial part of the Council’s performance monitoring. Most DCC departments have customer service and other performance targets in their Activity Management Plans which they are required to meet every year. A lot of the set targets come from the ROS survey results. In addition, there are also quality measures in the Long Term Plan which emanate from the ROS results.

Changes made as a result of Residents’ Opinion Surveys
Not only do the ROS results help the Council measure its performance, but the results also show us areas where we can make further improvements. For example, in 2010 the ROS showed relatively low satisfaction with ‘the amount of public consultation undertaken’ by the Council. The Council is making significant efforts to improve its performance in this area and this was reflected in the results from the 2011 ROS.

Examples of the Council’s continued focus on improving its consultation include:
● Drafting a community engagement and consultation policy which should be completed by the end of the year
● Reviewing and restructuring all of the Council’s marketing and communications activities to help improve the quality and scope of information disseminated by the Council
● Jointly developing a new collaborative Draft Economic Development Strategy for the City
● Using a range of methods to canvass stakeholders’ opinions on the Draft Spatial Plan
● Undertaking significant community consultation and engagement to develop the South Dunedin Retail Centre Revitalisation Plan, and in particular improvements to King Edward Street

The Council has also continued, and stepped up, its efforts to improve the suitability of the road network for cyclists which is another area that has consistently received low satisfaction ratings in the ROS survey.

For example the Council has:
● Developed plans for a Strategic Cycle Network and included funding in the Long Term Plan allocating $1.5 million each year for the next three years and $350,000 each year thereafter
● Included funding in the Long Term Plan to complete a continuous cycleway between Portsmouth Drive and Harington Point
● Working with the Otago Tunnels Trust to investigate and potentially implement the opening of the Caversham Tunnel to pedestrians and cyclists;
● Completed cycleway connections around the Forsyth Barr Stadium, the harbour front and Anzac Ave and preparing to install cycle lanes along Anderson’s Bay road in the 2012/13 year
● The installation of 65 cycle stands in around 20 locations around the city
● Updating the Council’s cycle map/leaflet outlining commuting routes and tracks across the city

The New Zealand Transport Agency has also approved funding to complete the shared path between the city and Port Chalmers over the next three years after lobbying from the Council.

Method and Timeline
4,500 surveys will be posted to randomly selected residents on 15 June 2012. The survey will also be available online at www.dunedin.govt.nz/ros.

Providing an online survey allows all Dunedin residents to have their say and gives residents who receive the mailed questionnaire another method of completing the survey. To ensure the statistical validity of the survey results, the responses from residents who were randomly selected to complete the survey are used as the official survey results. Responses from residents who independently chose to complete the survey online are analysed separately but also provide the Council with an extremely valuable source of information. For example the Council gathers a lot of valuable ideas for improving its services and the city from residents’ responses to the open ended questions contained in the survey. The more residents that complete the survey, the more ideas it receives. Last year, 899 people responded to the survey after receiving a posted questionnaire and a further 67 people independently responded to the online survey.

█ All surveys, including the online survey, need to be completed by Tuesday, 10 July. The results will be analysed by Research First, an independent research company based in Christchurch, who is conducting the survey on behalf of the Council. The results will be available to the general public in mid-late August 2012 and will be posted on the Council website.

Contact Hamish Orbell, Policy Analyst on 477 4000.

DCC Link

Posted by Elizabeth Kerr

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Filed under Business, DCC, Economics, People, Politics, Project management, Stadiums