Stupid ORC Bus Hub : DCC notifies requirement for designation #Dunedin

Proposed ORC Bus Hub, Great King St – concept image [supplied]

CALL FOR PUBLIC SUBMISSIONS

DIS-2017-1 – Central City Bus Hub
Open for submissions. Closes 5pm 18 August 2017

Public notice of requirement for a designation
Sections 168 and 169 of the Resource Management Act 1991

The Dunedin City Council has received notice of a requirement for a new designation from the Otago Regional Council.

Notice of Requirement No: DIS-2017-1

The requirement is for: A Central City Bus Hub for Dunedin’s transport network, and includes all buildings, structures and associated facilities and activities for the carrying out of the public transport system by the Otago Regional Council. With the exception of no public parking, the designation will not prevent the use of Great King Street, between Moray Place and St Andrew Street, being used as a public road.

The designation is to provide for the establishment, operation, maintenance and upgrading of the Central City Bus Hub for Dunedin public transport service purposes and will provide public transport services described in the Otago Regional Council’s Public Transport Plan, and to provide for any site works, buildings or structures, integral and ancillary to the Dunedin public transport system, including but not limited to: Bus shelters and seating; timetable and information displays; bus stops; public amenities, including toilets; landscaping including structures; pedestrian footpaths and accessways; drainage; technology; lighting; security; vehicle priority; signage; passenger comfort initiatives and facilities; passenger information facilities; and all other structures and facilities associated with, or incidental to, a comprehensive facility for the performances of functions of the Central City Bus Hub and support of the Dunedin Public Transport Network for the Otago Regional Council.

The nature of the functions is that these activities will initially occur from approximately 05:30am to 12:30am, 7 days a week, year-round.

The sites to which the requirement applies are as follows:
● Great King Street Road Reserve, between Moray Place and St Andrew Street, Dunedin;
● Moray Place Road Reserve (part of);
● 12.4m² (approx.) within 157 St Andrew Street, legally described as Lot 1 DP 486801;
● Two areas within the Countdown car park adjoining Great King Street – one comprising 58.8m² and the second comprising 50.4m² (approx.) legally described as Lots 2 and 3, DP 6552 and Section 29, Town of Dunedin.
● 19.5m² (approx.) within the Countdown car park adjoining Moray Place, legally described as part Sections 27 and 28, Block XVI, Town Survey District;
● 63m² (approx.) within the Community House car park at 301 Moray Place, legally described as part Town Section 26, Block XVI, Town of Dunedin; and
● 60.8m² (approx.) within the Wilsons car park at 30-36 Great King Street, legally described as Lot 2 DP 338932.

The Notice of Requirement, plans showing the extent of the requirement, and the assessment of environmental effects may be inspected at the following locations:
● City Planning Enquiries, Customer Services Centre, Ground Floor, Civic Centre, 50 The Octagon, Dunedin
● The Dunedin Central Public Library
● The Mosgiel Service Centre
● Online

Please contact Paul Freeland on 477 4000 if you have any questions about the Notice of Requirement.

█ Go to this DCC webpage for all the information pertaining to the Notice of Requirement (NoR):
DIS-2017-1 – Central City Bus Hub
Closing date for submissions: Friday 18 August 2017 at 5pm.
http://www.dunedin.govt.nz/your-council/district-plan/district-plan-changes/dis-2017-1-central-city-bus-hub

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█ Supplementary Reading
From the ‘RMA Quality Planning Resource’ (NZ):

Notices of requirement and requiring authorities

To begin the process of designating land, a requiring authority must serve a notice of requirement on the relevant territorial authority (s168 of the RMA) or lodge it with the Environmental Protection Authority (EPA) (s145(3)).  A notice of requirement is a proposal for a designation. 

The notice of requirement has an interim effect, in that it protects the land for the designated purpose until the designation is confirmed and included in an operative district plan (s178).  If the designation is confirmed it overrides the provisions of the district plan so the project or the works may be implemented by the requiring authority in accordance with that designation and any conditions attached to it.  However, the underlying plan provisions continue to apply if the land is used for a purpose other than the designated purpose.

When processing a notice of requirement Part 8 of the RMA requires the territorial authority to consider the requirement and any submissions received (if the requirement was notified), and then make a recommendation to the requiring authority. The territorial authority is only able to make a recommendation to the requiring authority and the requiring authority has the final decision on the matter. Refer to the flowchart for steps in the new designation process.

An alternative process is available under Part 6AA of the RMA for notices of requirement that are for proposals of national significance. Sections 198A – 198M of the RMA also provide for the direct referral of notices of requirement to the Environment Court for a decision.  The direct referral provisions under the RMA allow for requiring authorities to request that notified notices of requirement be directly referred to the Environment Court for a decision, instead of a recommendation by a territorial authority and a decision by a requiring authority.

The designation provides for the long-term ‘approval’ of the work. Because details of the work may not be known at the time of lodging the notice of requirement, s176A provides for further detail or subsequent changes and updates to the work through an outline plan. An outline plan is required to be submitted to the territorial authority, showing details of the work or project to be constructed on the designated land.

As for the notice of requirement process, the territorial authority only has a recommendation role for outline plans. The territorial authority is only able to request changes of the requiring authority and cannot turn down an outline plan. 

A notice of requirement and an outline plan describing the works proposed can be served/submitted at the same time. This approach can be helpful to allow the territorial authority to understand the designation, and can speed up the overall process allowing works to begin sooner. Alternatively, the requirement for an outline plan can be waived by the territorial authority if sufficient information was submitted with the notice of requirement.

Read more: http://www.qualityplanning.org.nz/index.php/plan-development-components/designations/overview/notices-of-requirements

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All we want is …. [possibly?]

No highly coloured tarseal or paving materials not in keeping with Dunedin’s built environment.

NO Bus Hub in Great King St.

And….
smaller more frequent shuttle buses, suburban areas properly serviced with well-spaced bus stops and shelters, easy transfer cards, on-board EFTPOS card top-ups ($5 minimum), digital readouts for next bus at all stops, wifi buses, direct pick-up drop-off in George and Princes streets, well serviced peak hours and school runs, bus inspectors, highly trained drivers, mechanically well serviced buses, plenty of mobility access for all comers.

Or to just call an affordable version of Uber or Lyft.

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Posted by Elizabeth Kerr

This post is offered in the public interest.

[whatifdunedin]

#OldHat Dunedin bus system hard to use and unaffordable

Lynley Hood is a positive advocate for her area, no doubt – but hopefully she can think more widely than Corstorphine, to the provision of fair and equitable public transport for The Many, wherever they live in Dunedin, who struggle to pay standard fares or top up the ‘dumb’ Go Card —or who have no bus service to their streets at decent intervals with timely transfer options for necessary travel destinations [the currently ‘immovable’ ORC system].

Or thank god, there’s hail apps.

[Is Otago Regional Council up with the technology about to change public transport @ New Zealand —thereby cancelling any profit from the ill-thought diesel-breathing bus hub planned for Great King St in Central Dunedin.]

Black car service [uberinternal.com]

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When a new flexible bus ticketing system is introduced early next year in Dunedin and the Queenstown area, consideration would be given to introducing a lower $5 top-up for Go Cards for online payments. –ORC

### ODT Online Tue, 6 Jun 2017
Bus discounts asked of ORC
By John Gibb
Kew resident Lynley Hood is urging the Otago Regional Council to introduce a community services card bus discount to help “transport disadvantaged” people in Dunedin. “Public transport is important for all sorts of reasons, certainly for inclusiveness and giving everybody a chance,” Dr Hood said. If you’re going to proceed with education and get a job, you’ve got to have transport. It’s got to be attractive to everybody, so it works for the people who need it.” She often saw bus users checking their small change to see if they could afford to use the bus, and clearly not everyone could. She has been suggesting this extension of the bus discount system, and other improvements in the Corstorphine bus service, for several years, and made a detailed submission to the council in 2014. More Corstorphine residents would be encouraged to switch to Go Cards by providing the suggested discount for community services card holders, and cutting the minimum Go Card top-up payment from $10 to $5, she said.
Read more

Radiohead Published on Jun 2, 2017
Radiohead – I Promise
I Promise is one of 3 previously unreleased tracks from the album OK Computer OKNOTOK 1997 – 2017.

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“Transportation companies compete for customers, and ultimately it is the consumer who makes the choice.” –Chicago’s Department of Business Affairs and Consumer Protection

“Were the old deemed to have a constitutional right to preclude the entry of the new into the markets of the old, economic progress might grind to a halt,” Judge Richard Posner wrote in the 7th Circuit decision. “Instead of taxis we might have horse and buggies; instead of the telephone, the telegraph; instead of computers, slide rules.”

### usatoday.com 4:47 p.m. ET 5 Jun 2017 | Updated
Chicago cabbies say industry is teetering toward collapse
By Aamer Madhani
CHICAGO — Operators of the nation’s second-biggest taxi fleet are now accelerating toward their long-rumoured extinction, edging towards becoming virtual dinosaurs in the era of ride-sharing monsters Uber and Lyft. Cabbies have long grumbled that the sky is falling as they lose ground to ride-sharing companies. Now, cabbies in Chicago are pointing to new data that suggests the decline could be speeding up. About 42% of Chicago’s taxi fleet was not operating in the month of March, and cabbies have seen their revenue slide for their long-beleaguered industry by nearly 40% over the last three years as riders are increasingly ditching cabs for ride-hailing apps Uber, Lyft and Via, according to a study released Monday by the Chicago cab drivers union. More than 2,900 of Chicago’s nearly 7,000 licensed taxis were inactive in March 2017 — meaning they had not picked up a fare in a month, according to the Cab Drivers United/AFSCME Local 2500 report. The average monthly income per active medallion — the permit that gives cabbies the exclusive right to pick up passengers who hail them on the street — has dipped from $5,276 in January 2014 to $3,206 this year. The number of riders in Chicago hailing cabs has also plummeted during that same period from 2.3 million monthly riders to about 1.1 million. Declining ridership for Chicago’s taxi industry comes as foreclosures are piling up for taxi medallion owners who aren’t generating enough fares to keep up with their loan payments and meet their expenses.
….Chicago cabbies aren’t alone in feeling the pinch. In New York, ridership in the city’s iconic yellow cabs has fallen about 30% over the last three years. Last year, San Francisco’s Yellow Cab — the city’s largest taxi company — filed for Chapter 11 bankruptcy protection. Los Angeles taxi ridership fell 43%, and revenue was down 24%, between 2013 and 2016.
Read more

█ Medallion Report (FINAL)

[watch video] Fox 32 : Chicago taxi drivers: Industry is teetering toward collapse
Posted: Jun 05 2017 09:50PM CDT | Updated

New York, the new normal….

Motherboard Published on May 27, 2016
Is Uber Killing the Yellow Taxi in New York City?
As Uber’s stranglehold over the taxi industry increases, some New York yellow cab dispatchers have found themselves in an unprecedented predicament: sitting on millions of dollars worth of medallion yellow cabs, but not enough drivers to drive them.

█ Wikipedia: Taxicab regulation

Related Post and Cimments
8.12.16 Our loss-making public bus system, as for the colours *spew
20.11.16 Dunedin Buses – Route planners don’t consider effects on local business
11.8.16 Tesla Motors to open new location every four days #electrictravel
21.3.16 Uber travel

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Posted by Elizabeth Kerr

This post is offered in the public interest.

Uber travel

1 day ago
MSN Motoring: The incredible rise of Uber

This slideshow requires JavaScript.

Uber founders: Garrett Camp (left) and Travis Kalanick

What started out as a simple idea seven years ago to get a ride around the city is now a business worth $62.5 billion (£44.6bn). In October 2010, UberCab changed its name to Uber and went live on the Android smartphone operating system. In mid-2011, Uber went live in New York City. Since then it’s provided 80,000 rides per day! In July 2012, Uber unveiled Uber X. Using hybrid vehicles like the Prius, rides are 35% cheaper than Uber’s original black car service. In late 2014 Uber launched UberPOOL, which gives users the option of splitting the ride and cost with another person on a similar route. There’s so much more….

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Uber – a mobile service where passengers can book rides – has become popular in Auckland and Wellington, and use of ride sharing apps is expected to become more common in the future.

### Stuff.co.nz Last updated 19:01, December 14 2015
Uber set to face tighter rules, but not in-car cameras, Govt recommends
By Hamish Rutherford
Uber could be forced to check drivers’ log books and vehicle safety, after the Government recommended forcing it to become an approved transport operator. However drivers which use the mobile platform to find passengers appear set to continue to operate without being forced to install in-vehicle cameras, which are required in taxis. A review of regulations covering small passenger services, released on Monday [14.12.15], acknowledged that the existing rules, developed in the 1980s, had not kept pace with changes in technology.

Uber, the US-based company which was recently valued at around US$62.5 billion (NZ$93.2b) slammed the Government’s proposals as counter to its role to “open up” the economy, and did nothing to reduce regulation.

….The emergence of Uber has raised a global battle with taxis, which tend to face more rigorous regulations. Uber maintains that it is not a taxi service, but instead simply a technology platform, linking passengers with drivers who are private contractors. On Monday the Government released a consultation paper recommending that instead of maintaining a two-tier system for taxis and private hire providers, it would create a new single class system, where operators are responsible for safety and compliance. It comes almost a year after Associate Transport Minister Craig Foss announced a review of the rules.
Read more

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Wikipedia: Uber (company)
Founded: March 2009; 7 years ago
Services: Taxi, vehicles for hire
Slogan: Where lifestyle meets logistics
Website: uber.com

Uber Technologies Inc is an American multinational online transportation network company headquartered in San Francisco, California. It develops, markets and operates the Uber mobile app, which allows consumers with smartphones to submit a trip request which is then routed to Uber drivers who use their own cars. As of May 28, 2015, the service was available in 58 [today: 60] countries and 300 cities worldwide. Since Uber’s launch, several other companies have copied its business model, a trend that has come to be referred to as “Uberification”. Uber was founded as “UberCab” by Travis Kalanick and Garrett Camp in 2009 and the app was released the following June. Beginning in 2012, Uber expanded internationally. In 2014, it experimented with carpooling features and made other updates. Klout ranked the San Francisco-based company as the 48th-most powerful company in America in 2014. By late-2015, Uber was estimated to be worth $62.5 billion. Cont/

█ The legality of Uber has been challenged by governments and taxi companies, who allege that its use of drivers who are not licensed to drive taxicabs is unsafe and illegal.

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### ODT Online Sun, 20 Mar 2016
Residents on board with petition
The wider Green Island community is jumping on board in its support for changing the controversial Concord bus routes. A petition will be presented to the Otago Regional Council next Wednesday.
Greater Green Island Community Network co-ordinator Lynda Davidson said the petition, which has more than 300 signatures, asked the ORC to consider returning the Concord bus system to its original route through South Dunedin, while also keeping some of the express services direct to the University of Otago. […] Without the direct routes, people wanting to get to South Dunedin had to bus into the central city and then catch another bus south, which was taking longer and also costing people more.
Read more

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Posted by Elizabeth Kerr

*Images: Shutterstock via msn.com

Vandervis identifies mayoral JUNKETS #China —with gloss from Aussie friends

█ Spent jet fuel makes the girlfriend cry.

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“I really do wonder what the value is of all these trips overseas, especially when we have so many issues that need dealing with here at home.”
–Cr Lee Vandervis

### ODT Online Tue, 28 Jul 2015
Mayor’s China trip spurs clash
By Chris Morris
Dunedin Mayor Dave Cull is heading back to China later this year, but the trip has already sparked a fresh clash with one of his outspoken councillors. Mr Cull has been invited to attend the inaugural New Zealand China Mayoral Forum 2015 in Xiamen city, China, in September, at a cost to the council of about $8000.
Read more

█ Report – Council – 27/07/2015 (PDF, 111.2 KB)
New Zealand/China Mayoral Forum 2015

$8000? Don’t forget the mayor’s entourage, MikeStk….
[buzzz! Cling-on ALERT]

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Meanwhile, Mayor Cull reflect…. with light shed on conduct across the Tassie.
Weddings, parties, opera, airfares, helicopters and limousines on the taxpayers later….

Link received from Australian Tie
Tue, 28 Jul 2015 at 10:44 a.m.

### canberratimes.com.au July 24, 2015
Bronwyn Bishop claimed Sophie Mirabella wedding trip as official business
By James Robertson
It was the scandal that quickly swept through a new government.
Soon after the Coalition was elected in 2013, Senator George Brandis became the first Abbott government minister forced to repay the public almost $1700 in expenses claimed to attend the wedding of shock jock Michael Smith. High-profile ministers Scott Morrison and Barnaby Joyce soon had to follow suit, repaying taxpayer money they claimed for travel to weddings. Prime Minister Tony Abbott himself repaid $1600 worth of airfares, car transport and allowances claimed for attending the weddings of two Liberal colleagues, Peter Slipper and Sophie Mirabella. “To avoid doubt, I paid the relevant money back,” he said in a warning to his colleagues. “That’s what people should do.”
One MP ignored the Prime Minister’s instruction, weeks of media coverage and public outrage at MPs’ habit of billing the taxpayer for trips to friends’ weddings. Embattled Speaker Bronwyn Bishop claimed $600 for return flights from Sydney to Albury for Mrs Mirabella’s wedding in 2006 – and she has never repaid the money, Fairfax Media has confirmed. Previously unreported documents released under freedom of information laws show Mrs Bishop told bureaucrats that the trip constituted government business.
█ [It gets worse. The Video is a must see.]
Read more + Video spoof

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[screenshot] – credit: Canberra Times

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Related Posts and Comments:
13.7.15 Jeff Dickie: Edinburgh tough, Dunedin (DUD)
21.5.15 DCC and LGNZ, total losersDCC and LGNZ, total losers
21.10.14 DCC adds staff positions, significant ratepayer cost
22.9.14 Daaave Dodo Cull —highly evolved from turkey
14.8.14 Mayor Cull’s reflections on Edinburgh #SisterCity #Junkets
23.7.14 Eddie Cull suffering lead singer’s disease?
21.4.14 Dunedin economic development strategy — low flying Year 1

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Posted by Elizabeth Kerr

DVML, ‘Money for jam…..fig jam’

Why does no-one want to discuss invoices created by DVML commercial manager Guy Hedderwick on his extensive travels, except for Dunedin campaigner Bev Butler? Who signed them off? Neville Frost (DVML finance manager) and Darren Burden (ex DVML chief executive). Why is Hedderwick at Adelaide working part-time for DVML when there’s an empty, brand new multimillion-dollar stadium sinking into the mire at Dunedin? Doesn’t Hedderwick also work for the Otago Rugby Football Union (ORFU)? What’s really happening?

This morning we have seen media reaction to Bev Butler’s investigation into Guy Hedderwick’s expenses using the Local Government Official Information and Meetings Act (LGOIMA) to obtain invoices —we have also seen Otago Daily Times reporting various replies it has sought from the local burghers about this.

Some invoices show stays in five-star hotel rooms costing up to US$300 per night. There is a swathe of rib-eye steaks and expensive bottles of wine attending Hedderwick’s travel across the world and domestic.

█ What did Butler say in her Media Release to upset DVML finance manager Neville Frost (ex ORFU)? Find out below.

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### ODT Online Sat, 22 Mar 2014
DVML head slams Butler’s allegations
By Chris Morris
Allegations of inappropriate spending by a former manager at Forsyth Barr Stadium have prompted an angry retort from the company running the venue. The claims came from former Stop the Stadium president Bev Butler in response to invoices and other documents released to her by Dunedin Venues Management Ltd, which runs the stadium. The material showed DVML’s former commercial manager, Guy Hedderwick, had accrued nearly $80,000 in travel costs and expenses while taking 51 work-related trips since 2010.
Read more

### ODT Online Sat, 22 Mar 2014
Company threatening to charge for OIA answers
By Chris Morris
The company running Dunedin’s Forsyth Barr Stadium is threatening to charge for future responses to official information requests after being inundated with questions from stadium critic Bev Butler. The move by Dunedin Venues Management Ltd was immediately slammed by Ms Butler yesterday, who said it was ”an attempt to keep me off their trail”.
Read more

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█ MEDIA RELEASE Sunday 23 March 2014
By Bev Butler

MONEY FOR JAM…..FIG JAM

Ratepayers of Dunedin will once again be amazed with the news that they have paid over $80,000 for the activities of the “departed” commercial manager of DVML, Guy Hedderwick, to travel the world leading the life of Riley with little noticeable benefit.

Readers of some newspapers will have learned recently that Dunedin Venues Management Ltd (DVML), the Dunedin City Council owned company that runs the stadium, paid out over $54,000 in entitlements to former chief executive David Davies when he returned to Wales, and just on $30,000 when CEO Darren Burden left to run the Christchurch stadium after a year’s work with DVML. The amounts and details of any “entitlements” paid to DVML’s commercial manager were refused on the basis of Mr Hedderwick’s privacy after the DVML board chairman, Canterbury resident, Sir John Hansen was advised by DVML staff that Mr Hedderwick’s privacy outweighed public interest.

While these details remain hidden, what has surfaced is just what it has cost Dunedin ratepayers to keep Mr Hedderwick in the manner to which he clearly has become accustomed.

Mr Hedderwick left Dunedin around August of 2013 to pursue a role with DVML in Adelaide similar to the one he had in Dunedin; with arrangements in place that see DVML continuing to employ Mr Hedderwick and meet his expenses while he pursues his role of attracting acts and sponsors to the stadium. His efforts have been almost totally in vain. The only act to appear at the stadium since Mr Hedderwick has been living in Adelaide has been an Australian based franchised Abba look-alike band, Bjorn Again, who in their previous visit to Dunedin appeared at the Regent Theatre. The act attracted 3500 people to the stadium. It was reported at the time that while a similar event the year before had attracted twice this number, DVML were “pleased” at this response. The rationale for this pleasure is hard to fathom.

But the cost of Mr Hedderwick’s “work” has been, in contrast to his work achievements, simply staggering. The facts behind Mr Hedderwick’s spending have been revealed after constant requests for information by Bev Butler to Neville Frost, financial manager of DVML. The information has had to be teased out over a significant period of time, but now is starting to be revealed in some sunlight.

Mr Hedderwick’s travel, in his quest for acts and sponsors for the stadium, has taken him to:

● Italy
● Singapore
● USA
● Brisbane
● Gold Coast
● Sydney
● Melbourne
● Adelaide
● Auckland
● Wellington
● Christchurch
● Napier
● New Plymouth
● Rotorua
● Hamilton

The vast number of these visits has been listed as “seeking potential sponsors”. Sufficient to say that few new sponsors for the stadium have been notified by DVML or DCC. Mr Hedderwick also seems keen on attending “conferences” around the world. There is no indication or record of any significant contributions that Mr Hedderwick has made to such conferences, nor of any benefit whatsoever to DVML for such attendances.

But it is in Mr Hedderwick’s spending that some light shines upon what appears to be a lavish lifestyle endorsed and approved by Mr Neville Frost and Mr Darren Burden. It is neither reasonable nor justifiable for expenditure down to chewing gum and shaving gear at one end of the spending paradigm, to the luxury of five-star hotels and pursuit of fine wines – an interest of Mr Hedderwick according to his Facebook page* – that really takes the cake.

Mr Hedderwick has visited many of the above destinations on several occasions. The list supplied by Mr Frost for Mr Hedderwick’s travel outside Dunedin numbers 55 trips. However, there appear to be numerous invoices missing from the almost 300 invoices already supplied. Some invoices are for trips not actually listed; and some invoices are for five-star hotel bills (including The Hilton, The Sheraton, and Radisson Resort Gold Coast for as much as $US300 per night in some instances) and rental cars, but no flights to get to the destination. Yet other invoices include expensive meals, blocks of chocolate, boy’s t-shirts, hat and gloves.

With the recent Dunedin City Council announcement of a review of the governance and management of DVML, it would well be advised, in the interests of Dunedin ratepayers, for the council to include a full investigation of all the DVML finances especially the excessive personal expenditure of the DVML management.

Contact for further information:
Bev Butler
Ph (03) 477 6861

[ends]

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*The Facebook page is in dispute, only because Neville Frost went to the wrong page. We refer our readers to Hedderwick’s recent writing (February 2014) for International Association of Venue Managers (IAVM):

### venuenet.iavm.org Mon, Feb 10, 2014 07:15 PM
I am number 9344728427550
By Guy Hedderwick, AEVP
I am number 9344728427550 or at least that is what my loyalty rewards card at my local food store says I am. I presume that large scale food stores issue customers with loyalty cards so they can reward them for their loyalty. I also imagine that it is a great way to collect buying habit information of individual customers so they can target them with relevant advertising, know exactly what products customers buy, when they buy them, monitor their buying patterns and treat them as individuals. […] We live in a small village outside Adelaide […] I am a Million dollar customer […] I wonder how I would be treated as a million dollar customer if I walked into your business.
Venues, along with their teams and ticket providers, have huge amounts of personal data and should understand the emotional reasons guest [sic] attend their events. I don’t really expect my local food store to know me by name, but I do expect to be treated with the dignity “my spend” should demand. There is a huge discussion about big data and the use thereof. How understanding buying patterns and buyer behaviour can be used to sell tickets, merchandise, seat upgrade and improve the customer experience. […] People no longer buy products or services, they buy experiences. We sell the live experience but we need to understand people’s motivations for coming, their behaviours and touch points in order to make the experience truly personal. Then I will happily part with my hard earned dollars. At the end of the day, entertainment and sport (along with good wine) is what makes life worth living.
I am not number 9344728427550, I am Guy Hedderwick and I want to feel like a million dollar customer.
Read full article

● Guy Hedderwick at LinkdIn
● Guy Hedderwick at Twitter @GuyHedd
● Guy Hedderwick (GuyHedd) at Facebook

█ Guy Hedderwick is now General Manager of Arena Stadium Management Pty Ltd (ASM). He took up the appointment at the privately owned Adelaide Arena in 2013. ASM is Adelaide Arena’s new management company formed by joint owners Scouts Stadium Incorporated and Savethearena Pty Ltd. (Link)

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Related Post and Comments:
5.3.14 Stadium: Mayor Cull stuck in his rut, ‘going forward’
4.3.14 Bev Butler: Guy Hedderwick’s departure package (LGOIMA)
24.1.14 Stadium: It came to pass… [stadium review]
30.11.13 DVML in disarray
14.11.11 DVML, Guy, wth ?
26.9.11 Donations – the quest for clarification
26.9.11 Private sector funding (donations) to stadium construction
12.9.11 Stadium: Private sector funding
9.2.11 DCC and DCHL, was there ever any doubt?
5.11.10 International connections
16.2.10 Owing $45.5 million in private sector funding
5.2.10 Commercial manager Guy Hedderwick on stadium sponsorship

For more, enter *dvml*, *hedderwick*, *burden*, *davies*, or *stadium* in the search box at right.

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Posted by Elizabeth Kerr

Lonely Planet. Dunedin rave.

Tourism Dunedin chief executive Hamish Saxton has to be very happy!

Lonely Planet issues a Best in Travel book each year with Trends, Destinations, Journeys and Experiences tipped as being the best for the twelve months ahead.

Dunedin came out on top of other New Zealand destinations for 2010…

Top 10 super cycling routes – Otago Peninsula is considered NUMBER 1 in the world! One of the best rides for its mixture of “scenery and sweat”. (page 156)

Top 10 places to walk your dog – Dunedin makes the cut for its “network of dog-friendly trails” around the city, behind Los Angeles, Paris and Tokyo. References DCC website. (pages 186-187)

Top 10 for twitchers (bird watching) – Otago Peninsula singled out as one of New Zealand’s hot attractions because of the region’s birdlife, behind Papua New Guinea, Kruger National Park and Rift Valley Kenya. (pages 193-194)

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### TVNZ News 6:21PM Tues 3 Nov 2009
Otago cycle route amongst best in world
Source: ONE News
Otago’s peninsula has been named one of the best bird watching, dog walking and cycling routes in the world.
Video (1:45)

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### NZ Herald 02 Nov 2009
New Zealand in Lonely Planet Top 10
New Zealand has made the cut to be named in Lonely Planet’s prestigious Best in Travel publication for 2010. New Zealand was picked by Lonely Planet authors, staff and travellers as one of the Top 10 Countries to visit in 2010. Also featured on the list are El Salvador, Germany, Greece, Malaysia, Morocco, Nepal, Portugal, Suriname and the USA.

Lonely Planet pokes fun at itself for recommending New Zealand as “too obvious, right?”

“But there’s wisdom in the old saying, ‘If it ain’t broke, don’t fix it’, and last time we checked the land of Māori and hobbits it certainly didn’t need repairing,” the guide says. NZPA
Read more

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Writer of the New Zealand section, Nigel Wallis moved to soothe the concerns of long-distance travellers worried about their carbon footprint. He said New Zealand was spearheading the eco-travel revolution and winning international accolades for its ethos towards responsible travel. This included minimising visitor impact and involving locals in sustainable tourism practices. “When you’re gawping at the spine-tingling vistas, it’s good to know they’ll still be there for future generations.”
–Lonely Planet’s Best in Travel (2010)

Oh yeah, Queenstown gets special mention…

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Posted by Elizabeth Kerr