DCC: Residents’ Opinion Survey 2014

Remember last year’s DCC Comms spin on the ROS results?
Another farce this year, look at the Council’s headline.
[in case DCC won’t say it] “DEEP DISSATISFACTION WITH STADIUM BLOWOUTS AND THE CITY’S STALLED ECONOMY”

████ DCC: Public finance forum [invitation]
Tuesday 12 August 2014 at 5:30 – 7:30 pm | Venue to be confirmed

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Residents’ Opinion Surveys
These surveys measure residents’ satisfaction with the Council’s performance and with Council owned facilities. The output of the surveys enables the Council to assess the extent to which the Council has met its performance objectives.

Dunedin City Council – Media Release
Residents’ Satisfaction Still on the Up

This item was published on 28 Jul 2014

Residents’ satisfaction with the Dunedin City Council’s performance continues to rise. Results of the 2014 Residents’ Opinion Survey, released today, show 58% of respondents are satisfied or very satisfied with the DCC’s overall performance. This is the highest level recorded since the question was first asked in its current form in 2003. The survey also shows significant increases in satisfaction with customer service (Customer Services Agency up nine percentage points to 88%), communication (FYI newsletter up seven points to 77%), the suitability of the roading network for cyclists (up seven points to 29%) and retention of businesses and jobs (up six points to 22%).

Acting General Manager Services and Development Nicola Pinfold says, “These substantial jumps in satisfaction are fantastic and reflect the organisation’s hard work and commitment.” Mayor of Dunedin Dave Cull says, “It’s great to see satisfaction with economic development and cycle facilities moving in the right direction. These are two key areas where the Council has been putting in a particular effort.”

Once again, satisfaction was highest with the Dunedin Botanic Garden, Otago Settlers Museum, Dunedin Public Libraries and rubbish collection – with satisfaction scores of more than 90% in these areas. Decreases in satisfaction were noted with the Dunedin Ice Stadium (down 10 percentage points to 71%), stormwater services (down seven points to 59%), the look and feel of the South Dunedin retail area (down six points to 25%) and traffic flow at peak times (down six points to 47%).

Survey respondents identified encouraging economic development, reducing DCC spending, debt and rates, providing cycleways and improving the look and feel of the city as the top priorities for the DCC over the next 12 months. Mr Cull says, “The overall results are pleasing and show the DCC is increasingly responding to the needs of Dunedin residents. The information gathered through the survey will help the Council as we begin preparing our Long Term Plan for 2015-25.”

Of 4,500 residents randomly selected from the electoral roll and invited to complete the survey, 1,248 did so – a response rate of 27.7%. A further 705 residents independently chose to complete the survey online. The results of the ‘opt-in’ sample are analysed separately, but still provide the DCC with valuable feedback on how it can improve its services. The survey was carried out by independent research company Key Research of Tauranga. [We can’t possibly contract Dunedin companies because they might conduct honest research or sneak in survey questions DCC won’t approve for the results it doesn’t want, horror!]

█ www.dunedin.govt.nz/ros

Contact Mayor of Dunedin on 027 434 6917.

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Related Posts and Comments:
27.6.13 State of the City —DCC or Dunedin? [2013 ROS here]
13.6.12 DCC: 2012 Residents’ Opinion Survey
25.4.11 Oh wait, you mean…. | 2011 Residents’ Opinion Survey
1.5.10 DCC: Residents’ Opinion Survey – complete it online
6.7.09 DCC 2009 Residents’ Opinion Survey

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Posted by Elizabeth Kerr

Dunedin North care less filthy slum

—– Original Message —–
From: Jeff Dickie
To: Elizabeth Kerr
Sent: Friday, March 21, 2014 5:45 PM
Subject: Sunday in the slums of North Dunedin

Hi Elizabeth, your comments re the new hotel [“Cull’s Cockup”, the new “Farry’s Folly”] are very good and congratulations on the National Radio coverage.

In the next day or so I’d like to post something on your Whatif site regarding the implications of the DCC neglecting core business and services. We’ve watched as the North End has transformed from an integrated community combining residents and students to an intensely populated and filthy slum. Largely as a result of poor planning by the DCC and University. I took these photos on Sunday, 16 March.

While Dave preens himself in front of the mirror and is distracted by the latest snake oil salesmen, there are some very serious social issues developing.

Regards, Jeff

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George Street

Castle Street

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Related Post and Comments:
19.3.14 Dunedin North drunks
15.2.14 University of Otago: Starter questions for Harlene
10.2.14 University of Otago major sponsor for Highlanders
25.3.13 University of Otago: NEGATIVE PRESS: Weekly disorder…
20.2.12 University of Otago student orientation
17.12.11 Stadium + Cull love = University of Otago + OUSA party
23.11.11 Judge Oke Blaikie finally said it

For more, enter *university* or *campus* in the search box at right.

Dunedin North drunks

Mr Gable stressed not all the partygoers exhibited bad behaviour, with others trying to calm the more aggressive young men.

### ODT Online Wed, 19 Mar 2014
Man attacked by St Patrick’s revellers
By Hamish McNeilly
A Dunedin man says he had his shirt ripped, glasses pulled off his face and his car’s wing mirror yanked off after he confronted drunken St Patrick’s Day revellers who were urinating on his property. Walking from work to his Malvern St home, Chris Gable encountered a large crowd of green-clad revellers in the area of the former Woodhaugh Hotel, about 5pm on Monday. […] He later had to leave the property, and while he was away, his neighbour, Jeff Dickie found an estimated 40 people on Mr Gable’s section, including some bouncing on his trampoline and others urinating on his property.
Read more

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Figures released under the Official Information Act show the Fire Service recorded 586 nuisance fires in the North Dunedin student area between February 20, 2009, and February 20, 2014. Of those, 179 were recorded last year – compared with 77 in 2009.

### ODT Online Wed, 19 Mar 2014
Student fires dampened
By Hamish McNeilly
Nuisance fires in the student quarter hit a five-year high last year, with Castle St the area’s top hot spot. To dampen fire threats, the Fire Service, police, University of Otago and Dunedin City Council have taken a zero tolerance approach to such fires in the city. Fire Service East Otago area manager Laurence Voight said that approach, coupled with fire prevention activities during Orientation Week appeared to have ”reduced the unwanted behaviour”.
Read more

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Meanwhile Vice-chancellor Harlene Hayne, on advice received from the likes of Stuart McLauchlan and John Ward (did we mention Mayor Cull?), ‘decides’ the University of Otago should sponsor, yes, the ‘drinking culture’ that attends a professional but barely coherent and losing rugby team, The Highlanders. Some things are cumulative by fragile branding connection… a marketing marriage borne in heaven: A GREAT EXAMPLE TO ALL. This, a ‘subtle’ buttering device, before the DCC’s Stadium gets offloaded to the University for nothing, and Hail Mary/Harlene! the University doesn’t have to pay rates.

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Posted by Elizabeth Kerr