Received from John Evans
Tue, 17 Jan 2017 at 7:47 p.m.
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From: John Evans
Date: Monday, January 16, 2017
Subject: KPI
To: ODT editor
The Editor, ODT
Sir,
We are often regaled by company directors, CEOs and bureaucrats with discourses on the importance of KPIs. KPIs?
Key Performance Indicators – one of many PR corporate speak Buzzwords.
Wikipedia’s definition is pretty broad but basically it means that certain measures designed by the company or board are measured against actual performances.
Recently, the term gained another meaning when KEY performance [was] reassessed in the light of John KEY’s resignation. Unfortunately his stellar career as Prime Minister seemed to be judged poorly by those political pundits doing the assessment.
The key word is Performance, the measure of which is judged in order to provide an increase in salary or measures which might lose the judged their position if they failed to meet the KPIs included as part of the employment contract.
The test is what performance is paramount and who is it paramount to.
These tests are important in worldwide businesses but is there a different reality in New Zealand? It seems to me that either the KPIs are set incorrectly or there is a disconnect because no one seems to fail, to not meet their predetermined KPIs.
One example is the role of council lawyers. Why would council lawyers write in an employment contract a clause which gave the employee a golden parachute even if they failed to meet their KPIs? Or was it the employees themselves who wrote the KPIs for their own future benefit? Surely if this was so, the lawyers acting for the company or body they represent would refuse to condone the parachute for employees and directors after proven incompetence.
The Dunedin City Council and its management, and the council owned companies, are surely charged with KPIs and, one surmises, about the results of such indicators and the resultant effects on the council and its employees. Can we analyse a few actions of the council and what the KPIs may have been and whether they would meet them and perhaps the consequences of meeting them or not.
The first and most obvious one is the theft of 152+ cars.
What was the measure of acceptable theft? Was it 20 cars, 100 cars or was 150 cars sufficient to tip them over the edge. And as another example, what was the Police’s key indicator on this matter? Do they prosecute for the theft or conversion of 1 car or does it take 160 cars to prosecute somebody for being involved either in the theft or knowing receipt of a car or cars?
The next is the investment in land and development projects by Delta.
Was failure in one, two or three such projects acceptable or is the magic number 5 (Delta will do it again and we have not quite got there yet).
The Dunedin stadium KPIs. Is a running cost of some $20million acceptable as an annual loss to the ratepayers or should the losses be only $15million or shock horror only $5million. Or should the ratepayers be released from the financial burden which was never the choice of the majority?
Sewage Treatment KPI – Is it acceptable to process sewage to a point that it pollutes the ocean two kilometres out or are we entitled to potable water ex site at Tahuna?
Mudtank cleaning KPI – How many mudtanks cleaned would be an acceptable result, would a flood in South Dunedin suggest that measure was incorrect? Contractual performance and payment for same. Would a KPI for the DCC CEO include overall managing payments to contractors? If a contractor did not perform to those KPIs set within the mudtank cleaning contract, should the contractor be still paid?
Wastewater treatment – Is it an acceptable KPI for wastewater treatment that in high rainfall such overflows are discharged into the pristine Otago Harbour?
Delta KPI on pole replacement. Is 100 unreplaced tagged poles acceptable? Is 1000 acceptable? On suspect poles, is a KPI that the company changes so that they did not breach a previous KPI acceptable or should every company and council just change their KPIs to avoid failure, blame or the legal consequences?
Richard Healey, the “whistleblower” on Delta’s failures seems to have personal ‘built-in’ KPIs —including integrity, high quality job performance, peer safety and corporate responsibility. Just why do the CEO and directors’ KPIs apparently differ from these such that Healey has to resign for them to take note?
On Directors of the council owned companies, do their KPIs reflect their responsibility under the law or are they designed to protect the directors from prosecution under the law despite failure by other measures?
And where does the buck stop?
Just what are the KPIs upon which we judge the mayor, based? Is the only measurement his electability?
Are we the ratepayers not entitled to expect a KPI that includes retribution against failings in any DCC departments or DCHL companies? If we do not reward success and prosecute failure in some way are we not missing the whole point of Pavlov and his dogs? Should we not then close our prisons and let the perpetrators of violence, antisocial acts and any injustice roam free, surely this is the logical nett result of such an attitude of no judgement.
The analysis of John Key’s contribution would suggest that electability and performance may well be poles apart. Perhaps that is the greatest lesson we can learn from the errors of judgement of recent times in our city.
John P. Evans
Otakou
[ends]
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Posted by Elizabeth Kerr
This post is offered in the public interest.
Front page NEWS @!&^#$%
Received from Grahame Sydney
Friday, 17 May 2013 5:35 p.m.
Just in case you were nursing some warm notions that our proudly independent local newspaper slaved to keep a balanced, objective approach to the day’s news and its presentation, a glance at today’s dominating front page story by Dene Mackenzie on yesterday’s National Party Budget might prove instructive.
Under the banner headline “It’s a Win for the South”, Mackenzie begins the story as follows:
“Budget 2013 provides plenty for the South” (my italics) then goes on to state “Most attention was directed towards the Budget’s focus on the lack of housing in Auckland and on the rebuilding of Canterbury – but there was certainly something for those in business south of the Waitaki.”
Given the statement that “most attention” was directed at Auckland housing and the rebuilding of Canterbury – by which single stroke Christchurch now becomes Canterbury – it’s hard to see where the “Win for the South” emerges triumphant, unless of course you’re in business south of the Waitaki.
Tough bikkies if you’re not in business…
The article then goes on to state that “Mr English’s Budget was reasonably exciting for the South”, listing at the top of its illustrations the allocation over the next four years of money for an additional 20 places at Otago Medical School, though not necessarily in Dunedin. Exciting indeed !
Further evidence of the “Win for the South” apparently lies in the additional money for aged care and dementia services, because “the South has an ageing population (and) regional medical services should be in line for some of that money.” Hmmmmmm.
I suppose Mackenzie would also claim a significant win for the lower latitudes in the $19 million taken from the general education allocation to fund John Banks’ charter schools project. That’s what you get with cynical coalitions.
However the best comes mid-way in the lead story, Mackenzie plainly stating the ODT’s biased position as follows:
“The major disappointment of the day was the failure of the Opposition to land a significant blow on what was Mr English’s fifth Budget.”
and
“Labour leader David Shearer resorted to cliches, calling it a “blackjack Budget””
and
“Green Party co-leaser Russel Norman demonstrated again his inability to read a balance sheet.”
and
“Apart from the three leaders saying National was, in various ways, catering for its “fat-cat developer mates” there was nothing for the Government to worry about from yesterday’s Opposition statements and speeches.”
Hey, here’s a bold idea:
Why not try keeping the front page news stories to reporting the facts, with some effort at balance, and let readers make their own decisions on matters of interpretation ? The Op Ed columns are the place for heavily-weighted opinion like this.
Grahame Sydney
Cambrian Valley, Central Otago
{ODT Online says —Editor: The article was clearly marked ‘Budget Comment’ in the ODT print edition. That it was not marked as such online was an error which was rectified.}
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Posted by Elizabeth Kerr
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