Tag Archives: i-site

DCC: i-SITE to relocate to Octagon Civic Centre

Dunedin City Council – Media Release
i-SITE to Relocate to Octagon Civic Centre

This item was published on 28 Apr 2015

Dunedin’s i-SITE Visitor Centre is to move to a higher profile central city location in the Octagon Civic Centre. The move, due to be completed by the end of September, will see i-SITE combine Department of Conservation visitor information services within its current visitor information delivery in a site that can present a seamless service.

Director Enterprise Dunedin John Christie says combining visitor services with DOC meant that it was a perfect time to consider the i-SITE’s location.

“The i-SITE is a key ‘shop front’ for all visitors and residents. Its location is of great importance as it sets a platform for city branding, marketing and delivery. After considering other sites we decided that the Octagon Civic Centre was best suited to cater for Dunedin visitors. The Octagon is an iconic, accessible area for Dunedin city and an obvious place to have our i-SITE. It will help create a sustainable and vibrant city centre by attracting people and providing economic impetus through improved promotion of Dunedin’s many tours and attractions.”

Dunedin i-SITE Manager Louise van de Vlierd says the new location and combining with DOC will help the i-SITE enhance Economic Development Strategy delivery.

“The i-SITE’s activities include providing information on all aspects of Dunedin to visitors influencing the visitor to stay longer and spend more in Dunedin. The new location, with its increased visibility, will help promote options for visitors in a more engaging way. We are very happy that we can achieve the move within current budgets, and expect that this prominent and central location will result in higher revenue for the city”.

Enterprise Dunedin is currently working on design of the new interior and plans to be in the premises by 30 September this year and will be joined by DOC at a later date. The Civic Centre site will provide a floor area of approximately 150m2 compared to 135m2 in the current Princes Street site.

Dunedin City Council Manager City Property Kevin Taylor says the Civic Centre site is a brilliant space and the move fits in well with their plans to make some modest changes to the i-SITE frontage. “It is a timely move and we certainly see them as a great tenant for that space.” Mr Taylor says they have plans for the Princes Street site once it is vacated and they hope to announce those in the not too distant future.

█ The i-SITE New Zealand visitor centres are the official visitor information network. The brand is owned and managed by Tourism New Zealand.

█ Dunedin i-SITE is 50% funded by the DCC with the other 50% being funded from the i-SITE’s revenue generating activities. Currently the i-SITE receives approximately 300,000 visitors each year, 62% of which is foot traffic, and generates $475,000 in revenue. 81% of product sold is for local Dunedin operators. The visitor satisfaction rating for i-SITE services is more than 95%.

Contact John Christie, Director Enterprise Dunedin on 471 8836.
DCC Link

Posted by Elizabeth Kerr

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Filed under Business, DCC, Economics, Enterprise Dunedin, Name, New Zealand, People, Politics, Project management, Property, Site, Tourism, Urban design, What stadium

DCC $tar-ship enterprise

DCC - nsebridge [3.bp.blogspot.com] 1bPrepare for intergalactic exchange…

More structural changes inside the council, including across its property group, are expected to be announced today by chief executive Sue Bidrose.

### ODT Online Fri, 2 May 2014
Agency given a name
By Debbie Porteous
The new Dunedin marketing agency to co-ordinate tourism, events, investment, skills and migrant promotion efforts for the city will be known as Enterprise Dunedin. Dunedin City Council […] was to form the new agency, moving Tourism Dunedin in-house, from July 1. The agency would be responsible for economic development and city marketing and consist of the council’s present economic development unit, i-Site and Tourism Dunedin staff.
Read more

Updated post 3.5.14

Grant McKenzie [odt.co.nz] reimaged by whatifdunedin 4dNew team structure unveiled
Following consultation with staff the decision was made to retain property staff as one team. A new property manager, in a lower level management position than previously, would oversee the team and report to infrastructure and networks general manager Tony Avery. However, ownership, and therefore any final decisions, of the investment property portfolio would sit with group chief financial officer Grant McKenzie.
ODT Link

Posted by Elizabeth Kerr

*Images: 3.bp.blogspot.com – NSE bridge; odt.co.nz – Grant McKenzie (re-imaged by whatifdunedin)

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Port Otago tidies up! —Tourism Dunedin #FAIL

Industry group Cruise New Zealand says it had complaints from 11 cruise lines about harrassment of passengers on the wharf and the security of open port access, which it says does not happen anywhere else in the world. (RNZ)

Tourism Dunedin chief executive Hamish Saxton said it was an ”overstatement” Dunedin had a bad reputation as a cruise destination and the ”excellent” efforts last year to deal with increased passenger and crew numbers should not be undermined by some ”minor incidents”. (ODT)

Port Chalmers [otago.ac.nz]

### RNZ News Mon, 1 Jul 2013 Updated 15 minutes ago
Tourist operators kicked off Dunedin wharf
Dunedin’s port company has banned tourism operators from the wharf after widespread complaints from cruise ship operators about cowboy activities. The problems have continued despite an accreditation system launched last year to vet operators. Port Otago commercial manager Peter Brown said very small number of operators abused the privilege of being on the wharf and the accreditation programme was unable to deal with that. Mr Brown says the port company has decided from October all tourist operators will wait outside the port’s gates and the city council’s information centre will handle booking and direct passengers.
RNZ Link

****

Dunedin’s reputation with cruise lines is among the world’s worst, and behind the soured image are badly behaved tour operators. –Cruise New Zealand (ODT)

### ODT Online Mon, 1 Jul 2013
Dunedin cruise image soured
By Rosie Manins
Complaints have been made about tour operators fighting among themselves, sleeping in vehicles to secure prime wharf positions and being abusive to cruise passengers at Port Chalmers. Accordingly, Port Otago has banned operators from the wharf for the next summer cruise season.
Up to 47 tour providers accessed the wharf each cruise day during the 2012-13 season. Port Otago received complaints directly from passengers, cruise lines and other tour operators, as well as an expression of concern from Cruise New Zealand.
Read more

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17.10.12 “But there’s more to Dunedin than just bloody cruise ships’’
9.1.12 Dunedin’s turn to shine, says Travel Wire Asia
30.3.11 Dunedin tourism online
28.12.09 Dunedin cruise ship seasons
4.11.09 Lonely Planet. Dunedin rave.

Posted by Elizabeth Kerr

*Image: Port Chalmers [otago.ac.nz]

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Filed under Business, DCC, Economics, Geography, Hot air, Media, Name, People, Project management, Property, Site, Tourism, University of Otago, Urban design