Tag Archives: Dunedin i-site

Port Otago tidies up! —Tourism Dunedin #FAIL

Industry group Cruise New Zealand says it had complaints from 11 cruise lines about harrassment of passengers on the wharf and the security of open port access, which it says does not happen anywhere else in the world. (RNZ)

Tourism Dunedin chief executive Hamish Saxton said it was an ”overstatement” Dunedin had a bad reputation as a cruise destination and the ”excellent” efforts last year to deal with increased passenger and crew numbers should not be undermined by some ”minor incidents”. (ODT)

Port Chalmers [otago.ac.nz]

### RNZ News Mon, 1 Jul 2013 Updated 15 minutes ago
Tourist operators kicked off Dunedin wharf
Dunedin’s port company has banned tourism operators from the wharf after widespread complaints from cruise ship operators about cowboy activities. The problems have continued despite an accreditation system launched last year to vet operators. Port Otago commercial manager Peter Brown said very small number of operators abused the privilege of being on the wharf and the accreditation programme was unable to deal with that. Mr Brown says the port company has decided from October all tourist operators will wait outside the port’s gates and the city council’s information centre will handle booking and direct passengers.
RNZ Link

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Dunedin’s reputation with cruise lines is among the world’s worst, and behind the soured image are badly behaved tour operators. –Cruise New Zealand (ODT)

### ODT Online Mon, 1 Jul 2013
Dunedin cruise image soured
By Rosie Manins
Complaints have been made about tour operators fighting among themselves, sleeping in vehicles to secure prime wharf positions and being abusive to cruise passengers at Port Chalmers. Accordingly, Port Otago has banned operators from the wharf for the next summer cruise season.
Up to 47 tour providers accessed the wharf each cruise day during the 2012-13 season. Port Otago received complaints directly from passengers, cruise lines and other tour operators, as well as an expression of concern from Cruise New Zealand.
Read more

Related Posts and Comments:
17.5.13 Dunedin: city marketing @@@
3.3.13 Tourism Dunedin —city councillors not convinced
17.10.12 “But there’s more to Dunedin than just bloody cruise ships’’
9.1.12 Dunedin’s turn to shine, says Travel Wire Asia
30.3.11 Dunedin tourism online
28.12.09 Dunedin cruise ship seasons
4.11.09 Lonely Planet. Dunedin rave.

Posted by Elizabeth Kerr

*Image: Port Chalmers [otago.ac.nz]

8 Comments

Filed under Business, DCC, Economics, Geography, Hot air, Media, Name, People, Project management, Property, Site, Tourism, University of Otago, Urban design

Dunedin: city marketing @@@

### ODT Online on Fri, 17 May 2013
City planning single marketing arm
By Debbie Porteous
Total responsibility for marketing Dunedin to the outside world will not be transferred to Tourism Dunedin, after a series of concerns were raised about a proposal to do so.
Dunedin city councillors have decided the city’s marketing functions should still be brought into a single agency, as proposed in the council’s draft annual plan for 2013-14, but not one run by Tourism Dunedin, after concerns that would not meet the main aim of having a consistent city marketing message.
In the meantime, the status quo would remain while a steering group considered options for setting up the agency, including establishing a council-owned organisation (CCO) or the council delivering all marketing functions in-house.

Investigating a single marketing agency is one of the projects outlined in the city’s economic development strategy.

The proposal outlined in the draft annual plan was to merge city-wide marketing activities into a single marketing agency that would co-ordinate tourism, events, investment, skills and migrant promotion and attraction efforts, as well as be responsible for city branding and operate Dunedin’s i-Site. The aim was more efficient and effective marketing activity.
Read more

Report – Council – 15/05/2013
(PDF, 512.2 KB)
Marketing Agency Proposal Consultation

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Remember when . . .

I am Dunedin launch 2001 (ODT 11.1.10) detail of photo by Jane Dawber)I am Dunedin launch, January 2001
Grainy image, just like the campaign, with ‘famous’ faces (detail from a photo by Jane Dawber, ODT)

dunedin.brand.tee 1Ben Fahy, at Idealog (October 19, 2010 @ 10:25 am): “Previous branding had been done in-house by the council, including the classic slogans ‘It’s all right here’ (often exchanged for the more comical ‘It’s alright here’) and ‘I am Dunedin’. Wisely, a slogan was avoided and Dunedin is the brand (the logo, a trendy, more contemporary gothic script that embraces the town’s Scottish heritage, is inspired by Nom-D’s now famous ‘Dunedin’ t-shirts). At the same time, the campaign is also confronting some of the engrained—and perhaps negative—perceptions of the city head on…”

Similar talking-through-a hole-in-the-neck has been rebounding ever since DCC tried to brand the city without branding the city. Confused?

Related Post and Comments:
3.3.13 Tourism Dunedin —city councillors not convinced

Posted by Elizabeth Kerr

13 Comments

Filed under Business, DCC, Economics, Events, Geography, People, Politics, Project management, Tourism