Tag Archives: Customer services

The dodgy decisions, the lack of respect, the breaking of promises

The Star newspaper runs a ‘disturbed’ story on page one (20 Jan 2011), a not very surprising one given the DCC general manager concerned.

The Dunedin i-Site, formerly housed in the Municipal Chambers, temporarily relocated to the Community Gallery in Princes Street, is likely to stay in the Princes Street gallery space.

We remember how despicably artists and gallery users were treated by the Dunedin City Council when asked to move out of the gallery, only to be shoved into an inadequate lacklustre space of no good address in Lower Moray Place.

The Community Gallery was to be back in its former location by Easter this year.

Not so.

The general manager of Customer Services Grant Strang deserves a paint bomb, or three. It seems the siting of the Community Gallery is a bit of an afterthought. We’re not saying the Princes Street space was ideal for exhibition, indeed its proportions, scale, hanging system (out of the ark) and lighting were problematic. We’re saying the community of gallery users deserves better treatment and respect.

The mission: Strang better not rest until he finds a superior, prominently-located, professionally fitted out exhibition space for all potential users of the Community Gallery. ASAP.

A place gallery users can be proud of, a comfortable welcoming space that celebrates the people, their efforts, artistic expression and production – somewhere the Dunedin community as a whole can provide the best possible support to their activities and endeavours.

Any bright ideas, Mr Strang?

Posted by Elizabeth Kerr

5 Comments

Filed under Architecture, Business, DCC, Democracy, Design, Economics, Events, Hot air, Media, Name, People, Politics, Project management, Property, Site, Tourism, Urban design

Dear DCC: about your services when it floods, when we lose our water supply, our roads wash out, our bridges demolish, usual CD dramas and natural disasters…

PLEASE keep your DCC website home page up to date for citizens, and USE Twitter and Facebook – because your customers use social networking services (aka social media) and we’re connected. Why isn’t DCC connected?

That’s all.

Posted by Elizabeth Kerr

17 Comments

Filed under Geography, Media, People, Politics, Project management