Industry group Cruise New Zealand says it had complaints from 11 cruise lines about harrassment of passengers on the wharf and the security of open port access, which it says does not happen anywhere else in the world. (RNZ)
Tourism Dunedin chief executive Hamish Saxton said it was an ”overstatement” Dunedin had a bad reputation as a cruise destination and the ”excellent” efforts last year to deal with increased passenger and crew numbers should not be undermined by some ”minor incidents”. (ODT)
### RNZ News Mon, 1 Jul 2013 Updated 15 minutes ago
Tourist operators kicked off Dunedin wharf
Dunedin’s port company has banned tourism operators from the wharf after widespread complaints from cruise ship operators about cowboy activities. The problems have continued despite an accreditation system launched last year to vet operators. Port Otago commercial manager Peter Brown said very small number of operators abused the privilege of being on the wharf and the accreditation programme was unable to deal with that. Mr Brown says the port company has decided from October all tourist operators will wait outside the port’s gates and the city council’s information centre will handle booking and direct passengers.
Dunedin’s reputation with cruise lines is among the world’s worst, and behind the soured image are badly behaved tour operators. –Cruise New Zealand (ODT)
### ODT Online Mon, 1 Jul 2013
Dunedin cruise image soured
By Rosie Manins
Complaints have been made about tour operators fighting among themselves, sleeping in vehicles to secure prime wharf positions and being abusive to cruise passengers at Port Chalmers. Accordingly, Port Otago has banned operators from the wharf for the next summer cruise season.
Up to 47 tour providers accessed the wharf each cruise day during the 2012-13 season. Port Otago received complaints directly from passengers, cruise lines and other tour operators, as well as an expression of concern from Cruise New Zealand.
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Posted by Elizabeth Kerr
*Image: Port Chalmers [otago.ac.nz]