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DCC: Residents’ Opinion Survey 2014

Remember last year’s DCC Comms spin on the ROS results?
Another farce this year, look at the Council’s headline.
[in case DCC won’t say it] “DEEP DISSATISFACTION WITH STADIUM BLOWOUTS AND THE CITY’S STALLED ECONOMY”

████ DCC: Public finance forum [invitation]
Tuesday 12 August 2014 at 5:30 – 7:30 pm | Venue to be confirmed

DCC mayor and councillors (2013-14) 1
Residents’ Opinion Surveys
These surveys measure residents’ satisfaction with the Council’s performance and with Council owned facilities. The output of the surveys enables the Council to assess the extent to which the Council has met its performance objectives.

Dunedin City Council – Media Release
Residents’ Satisfaction Still on the Up

This item was published on 28 Jul 2014

Residents’ satisfaction with the Dunedin City Council’s performance continues to rise. Results of the 2014 Residents’ Opinion Survey, released today, show 58% of respondents are satisfied or very satisfied with the DCC’s overall performance. This is the highest level recorded since the question was first asked in its current form in 2003. The survey also shows significant increases in satisfaction with customer service (Customer Services Agency up nine percentage points to 88%), communication (FYI newsletter up seven points to 77%), the suitability of the roading network for cyclists (up seven points to 29%) and retention of businesses and jobs (up six points to 22%).

Acting General Manager Services and Development Nicola Pinfold says, “These substantial jumps in satisfaction are fantastic and reflect the organisation’s hard work and commitment.” Mayor of Dunedin Dave Cull says, “It’s great to see satisfaction with economic development and cycle facilities moving in the right direction. These are two key areas where the Council has been putting in a particular effort.”

Once again, satisfaction was highest with the Dunedin Botanic Garden, Otago Settlers Museum, Dunedin Public Libraries and rubbish collection – with satisfaction scores of more than 90% in these areas. Decreases in satisfaction were noted with the Dunedin Ice Stadium (down 10 percentage points to 71%), stormwater services (down seven points to 59%), the look and feel of the South Dunedin retail area (down six points to 25%) and traffic flow at peak times (down six points to 47%).

Survey respondents identified encouraging economic development, reducing DCC spending, debt and rates, providing cycleways and improving the look and feel of the city as the top priorities for the DCC over the next 12 months. Mr Cull says, “The overall results are pleasing and show the DCC is increasingly responding to the needs of Dunedin residents. The information gathered through the survey will help the Council as we begin preparing our Long Term Plan for 2015-25.”

Of 4,500 residents randomly selected from the electoral roll and invited to complete the survey, 1,248 did so – a response rate of 27.7%. A further 705 residents independently chose to complete the survey online. The results of the ‘opt-in’ sample are analysed separately, but still provide the DCC with valuable feedback on how it can improve its services. The survey was carried out by independent research company Key Research of Tauranga. [We can’t possibly contract Dunedin companies because they might conduct honest research or sneak in survey questions DCC won’t approve for the results it doesn’t want, horror!]

www.dunedin.govt.nz/ros

Contact Mayor of Dunedin on 027 434 6917.

Related Posts and Comments:
27.6.13 State of the City —DCC or Dunedin? [2013 ROS here]
13.6.12 DCC: 2012 Residents’ Opinion Survey
25.4.11 Oh wait, you mean…. | 2011 Residents’ Opinion Survey
1.5.10 DCC: Residents’ Opinion Survey – complete it online
6.7.09 DCC 2009 Residents’ Opinion Survey

Posted by Elizabeth Kerr

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