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DCC: Business survey to rate council service

█ Note: the online survey is anonymous.

Dunedin City Council – Media Release
Business sector asked to rate DCC service

This item was published on 30 Nov 2015

The Dunedin City Council today released an online business survey to check how its services are being perceived by Dunedin’s business people.

The DCC committed to introducing a proactive and business-friendly approach across the DCC when it launched Dunedin’s Economic Development Strategy in 2013.

The online survey asks Dunedin business people to think about the service they have received from DCC staff over the past eight months. The survey results will be compared with the answers received by the DCC’s Enterprise Dunedin business unit from the first survey which was launched in April.

The survey specifically targets businesses which had direct contact with the DCC over the past eight months – those identified will receive an email asking them to complete the anonymous survey.

General Manager Services and Development Simon Pickford says the survey will help to gauge where things have improved and identify areas that still need to be addressed.

“The results from this survey allow us to see if we are heading on the right track by analysing how we have fared over the past eight months. But more importantly this survey marks the start of an ongoing quarterly report which will track the satisfaction of business people who have used the DCC’s services.”

Mr Pickford says that in the past the DCC’s business friendliness hasn’t been well measured but this new measure is a further step toward solving that problem.

“This is about creating a better two way conversation with business owners around town and about the type of service they are receiving. We aim to consistently be more business friendly. This is the start of more regular reporting on business satisfaction.”

█ The survey will close on 11 December 2015 for analysis.

Contact General Manager Services and Development on 477 4000.
DCC Link

█ Read the report (dated 20 May 2015) for the last business survey here.

Posted by Elizabeth Kerr

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