Tag Archives: 2014 Residents’ Opinion Survey

DCC: Residents’ Opinion Survey 2014

Remember last year’s DCC Comms spin on the ROS results?
Another farce this year, look at the Council’s headline.
[in case DCC won’t say it] “DEEP DISSATISFACTION WITH STADIUM BLOWOUTS AND THE CITY’S STALLED ECONOMY”

████ DCC: Public finance forum [invitation]
Tuesday 12 August 2014 at 5:30 – 7:30 pm | Venue to be confirmed

DCC mayor and councillors (2013-14) 1
Residents’ Opinion Surveys
These surveys measure residents’ satisfaction with the Council’s performance and with Council owned facilities. The output of the surveys enables the Council to assess the extent to which the Council has met its performance objectives.

Dunedin City Council – Media Release
Residents’ Satisfaction Still on the Up

This item was published on 28 Jul 2014

Residents’ satisfaction with the Dunedin City Council’s performance continues to rise. Results of the 2014 Residents’ Opinion Survey, released today, show 58% of respondents are satisfied or very satisfied with the DCC’s overall performance. This is the highest level recorded since the question was first asked in its current form in 2003. The survey also shows significant increases in satisfaction with customer service (Customer Services Agency up nine percentage points to 88%), communication (FYI newsletter up seven points to 77%), the suitability of the roading network for cyclists (up seven points to 29%) and retention of businesses and jobs (up six points to 22%).

Acting General Manager Services and Development Nicola Pinfold says, “These substantial jumps in satisfaction are fantastic and reflect the organisation’s hard work and commitment.” Mayor of Dunedin Dave Cull says, “It’s great to see satisfaction with economic development and cycle facilities moving in the right direction. These are two key areas where the Council has been putting in a particular effort.”

Once again, satisfaction was highest with the Dunedin Botanic Garden, Otago Settlers Museum, Dunedin Public Libraries and rubbish collection – with satisfaction scores of more than 90% in these areas. Decreases in satisfaction were noted with the Dunedin Ice Stadium (down 10 percentage points to 71%), stormwater services (down seven points to 59%), the look and feel of the South Dunedin retail area (down six points to 25%) and traffic flow at peak times (down six points to 47%).

Survey respondents identified encouraging economic development, reducing DCC spending, debt and rates, providing cycleways and improving the look and feel of the city as the top priorities for the DCC over the next 12 months. Mr Cull says, “The overall results are pleasing and show the DCC is increasingly responding to the needs of Dunedin residents. The information gathered through the survey will help the Council as we begin preparing our Long Term Plan for 2015-25.”

Of 4,500 residents randomly selected from the electoral roll and invited to complete the survey, 1,248 did so – a response rate of 27.7%. A further 705 residents independently chose to complete the survey online. The results of the ‘opt-in’ sample are analysed separately, but still provide the DCC with valuable feedback on how it can improve its services. The survey was carried out by independent research company Key Research of Tauranga. [We can’t possibly contract Dunedin companies because they might conduct honest research or sneak in survey questions DCC won’t approve for the results it doesn’t want, horror!]

www.dunedin.govt.nz/ros

Contact Mayor of Dunedin on 027 434 6917.

Related Posts and Comments:
27.6.13 State of the City —DCC or Dunedin? [2013 ROS here]
13.6.12 DCC: 2012 Residents’ Opinion Survey
25.4.11 Oh wait, you mean…. | 2011 Residents’ Opinion Survey
1.5.10 DCC: Residents’ Opinion Survey – complete it online
6.7.09 DCC 2009 Residents’ Opinion Survey

Posted by Elizabeth Kerr

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DCC: 2014 Residents’ Opinion Survey (ROS)

Dunedin City Council – Media Release
Tell Us What You Think!

This item was published on 20 May 2014

Letters will be sent out this week to 4,500 Dunedin residents, inviting them to take part in the DCC’s annual Residents’ Opinion Survey (ROS). DCC Acting General Manager Services and Development Nicola Pinfold says, “The ROS provides a host of useful information and helps us gauge the views of residents who may be less likely to tell us what they think in other ways, such as the Annual Plan process.”

Last year, the residents randomly selected from the electoral roll were invited to complete the ROS online using a unique code, rather than receiving a hard copy of the questionnaire. A hard copy was made available on request. This was successful in raising the response rate and cutting costs so the same approach is being taken this year.

The survey is also open to all residents online at www.dunedin.govt.nz/ros and will be sent to all members of the Dunedin Peoples’ Panel. To ensure the statistical validity of the ROS results, the responses from the people who were selected are used as the official results.

“We have been using this Survey for 20 years and it has become a key tool for us to assess how well we are doing, and ultimately guiding our planning and decision-making. ROS focuses on how well we deliver our services, and asks questions about residents’ perceptions of our performance. Some of the results are used as official measures of the Council’s performance for audit purposes. But equally importantly, the feedback is used by staff and the Council to guide our thinking about how we might best deliver services to better meet the needs of Dunedin’s residents.” –Nicola Pinfold

The Survey is open until 18 June. A reminder letter and hard copy of the questionnaire will be sent to those who haven’t responded about two weeks after the initial letter, a practice that has proved successful in increasing the response rate. The results are expected to be publicly available in late July.

█ Responses from residents who independently chose to complete the Survey online are analysed separately but still provide the DCC with valuable feedback about how it can improve its services.

For the second year, all respondents will have the opportunity to enter a draw to win a prize. Each prize is worth about $150 and three winners will be drawn who will be able to choose from a range of prizes, including vouchers, swim passes or a donation to a charity of their choice. The Survey, which costs about $40,000, will be undertaken by independent research company Key Research. The results of last year’s ROS can also be viewed at www.dunedin.govt.nz/ros

Contact DCC Acting General Manager Services and Development on 03 477 4000.
DCC Link

Related Posts and Comments:
9.5.14 DCC Draft Annual Plan 2014/15 Submission by Bev Butler
7.5.14 DCC Draft Annual Plan 2014/15 hearings
11.4.14 DCC Draft Annual Plan 2014/15 Submissions due by 15 April
20.1.14 DCC Draft Annual Plan 2014/15
9.9.13 Residents’ dissatisfaction (2013) with elected council and mayor —increase!
27.6.13 State of the City —DCC or Dunedin? [see comment]
8.10.12 2012 Residents’ Opinion Survey: DCC spooks massage Cull, for sheep
13.6.12 DCC: 2012 Residents Opinion Survey

Posted by Elizabeth Kerr
 

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Filed under Business, DCC, Democracy, Economics, People, Politics, Project management, What stadium