SDHB ‘food’ : Our eyes glaze over . . . .

Hospital food IMG_1206 main [Gurglars 1.5.16] 1Main, Dunedin Hospital – 1 May 2016 [Gurglars Media]

Fri, 2 Sep 2016
ODT: Petition calls on SDHB to ditch Compass
A petition calling on the Southern District Health Board to ditch its contract with the company supplying hospital meals in the area has been presented to the board’s commissioner. Real Meals coalition spokesperson Anna Huffstutler said they had gathered 3000 signatures for their petition to get rid of Compass. “We want the Compass contract gone, and the job of preparing hospital meals and Meals on Wheels back where it belongs – in hospital kitchens where local ingredients are used and local people are doing the work.”

Deputy commissioner Richard Thomson said a survey of SDHB patients showed satisfaction with meals in July was over 90%.

Sat, 3 Sep 2016
ODT: Anti-Compass deal petition presented
A petition calling for the Southern District Health Board (SDHB) to end the contentious Compass food contract was presented to SDHB commissioner Kathy Grant yesterday. The SDHB has faced criticism over the quality of the frozen meals since previously in-house hospital kitchen meals were outsourced in January. [Dunedin South MP Clare Curran] said the Compass contract was a “flawed project” which had caused a lot of grief for people in Otago and Southland.

### Thu 1 Sep 2016
The South Today
Petition calls for dumping of Compass contract
A food-oriented organisation has called on the Southern District Health Board to end its contract with Compass. The Real Meals Coalition has gathered thousands of signatures supporting the dumping of the contract. The quality of Compass meals in the region’s hospitals has been called ‘rubbish’. The petition, with 3000 signatures on it, is going to be presented to Commissioner Kathy Grant tomorrow. Compass has a 15 year contract with the DHB to provide ready-made meals, which some have criticised as disgusting and inedible.
Ch39 Link

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Posted by Elizabeth Kerr

Election Year. This post is offered in the public interest.


Filed under Baloney, Business, Corruption, Democracy, Dunedin, Economics, Education, Finance, Health, Media, Name, New Zealand, OAG, People, Perversion, Pics, Politics, Project management, Public interest, SDHB, Site, Stadiums, Travesty

28 responses to “SDHB ‘food’ : Our eyes glaze over . . . .

  1. Hype O'Thermia

    One thing’s for sure, it happens every time a service is sewn up with a contract and the previous provider is dismantled: standards will slide. Downwards. If I meant upwards I’d have said “climb”.

    Look at the South Dunedin fiasco, and everywhere else the payer (us ratepayers via DCC, whose CEO is answerable to the councillors and mayor WE elected) is at a long, long distance from provider and from supervision if any, and has no effective link to rark-ups for poor performance. We are in the process disenfranchised.

    (“No Taxation Without Representation” is a slogan originating during the 1750s and 1760s that summarized a primary grievance of the American colonists in the Thirteen Colonies, which was one of the major causes of the American Revolution by Patrick Henry.

    Local and central Government are steadily distancing us from involvement in what our ENFORCED payments actually pay for. One after another parts of the “workings” of NZ are taken out of our hands – but never off our tax demands!

  2. Gurglars

    C. Northcote Parkinson stated, “Taxes will rise until the customer complains”.

    One of the reasons for a burgeoining public service is that fewer taxpayers are likely to complain as they are recipients!

    In other words they have a vested interest in increasing taxation.

    Non public servants, business people and beneficiaries need to vote together to void this gerrymander.

  3. Gurglars

    Gurglars Media !!

    At last recognition (sighs)

  4. Calvin Oaten

    Fugeddaboutit! ‘Deputy Dawg’ Richard Thomson says that in July a survey (by who or what he doesn’t say) says over 90% satisfaction. He would know.

    • Hype O'Thermia

      He would know what, Calvin? A spoonfed statement for regurgitation on request? Or do you mean he would have carefully examined the basis for the claim of 90% satisfaction, and ascertained that this did not vary by more than a tiny margin in months before and after July? And he was cunningly kept in ignorance of the fact that only those people eating Compass meals were surveyed. Also kept in ignorance that the survey did not include, nor distinguish between, those who had their own meals because they had tried Compass meals and judged them unfit for purpose, and those forewarned who had pre-admission arranged for nutritious palatable food to be brought to them.

      It’s a real puzzle, isn’t it Calvin – just what does Richard Thomson know within the range of his responsibilities, and what does he do to usefully contribute to ongoing improvement?

  5. Gurglars

    Richard Thomson stated that “90% of patients were satisfied with
    meals in July”

    From my own experience I can categorise responses in the following way.

    Those who had their own food were not interviewed.

    The canvassers were very selective.

    Surveys were thus designed to produce the result Thomson and the board required.

    And just for a tricky question-
    What were the survey results despite the above for May, June and August?

    • Compass Group

      February 2013 horse meat scandal
      On 7 February 2013, it was revealed by the Food Standards Agency that the Findus beef lasagne range in the UK, France and Sweden and the shepherd’s pie and moussaka ranges in France contained horse meat without proper declaration or official scrutiny Compass Group was indicted for illegally selling concealed horse meat in food products. Compass Group had sold it to 47 Lancashire schools and a “small number” of schools in Northern Ireland.

      April 2015 Exploiting US Senate kitchen staff
      On 22 April 2015 the Compass Group was accused of underpaying their employees in the US Senate’s kitchen.

      Chartwell’s, Compass USA subsidiary, pays $19 million in whistleblower case

      Southern DHB
      In 2016, the Southern DHB (District Health Board) in New Zealand received numerous complaints about the quality of the food being served at Dunedin Hospital, where a 15-year contract was controversially awarded to Compass Group in 2015, replacing the hospital’s local kitchen in an effort to keep costs down.

      A 15 year contract! Who on earth let this outfit a 15 year contract? With this record of dodgy practice! Please tell me that Richard (Donkey) wasn’t involved. PLEASE.

      You know – this guy who can’t spot a Swann from a Moa has the gall to talk about a 15 year contract that hospital patients will be forced to endure.

      • Hype O'Thermia

        Standards can slip a long way in 15 years.
        When the standard was low to start with…….

        McDonalds is primarily a real estate company. The burger joint is the big attraction, so leased premises around it are worth paying good money for.

        What’s the game – IS there a game? – with Compass food? Alternative providers of food for patients will do well. The more Compass standards fall, the better for quality takeaways providers. I can recommend Maxi Roast, one giant leap over a city block from the hospital’s main entrance – real meat, real veges, real flavour, and the textures of real wholesome food. Disclosure: no personal profit gained by promoting that establishment but for selfish reasons I’d like to see it thrive for my enjoyment at times when home cooking’s not gonna happen.

  6. Hype O'Thermia

    “Those who had their own food were not interviewed.”
    Wouldn’t it be safe to assume that the REASON they had their own food was because they couldn’t bear the Compass “food” – or “pseudofood”?

    So those could be added to the 10% who were not “satisfied with
    meals in July”. They weren’t surveyed, but surely the raw numbers of those with their own food were recorded, or obtainable by taking the total; number of patients minus the number of Compass meals served.

    And as you say Gurglars, how were satisfaction levels in May, June and August?

  7. Elizabeth

    Wed, 7 Sep 2016
    ODT: Food contract renegotiated
    The 15-year hospital food service contract with the Compass Group had to be renegotiated because so few DHBs had joined, it has emerged. Just six of 20 DHBs signed up, and others need to join in order to realise anticipated cost savings. […] Health Partnerships will respond in more detail to the ODT’s questions under the Official Information Act in due course.

    • Hype O'Thermia

      From the Health and Safety Don’t Hold Your Breath Advisory:
      “…will respond in more detail to the ODT’s questions under the Official Information Act in due course.”
      I wonder what “due course” Health Partnerships takes into consideration when it comes to OIA requests prising information out of its grasp.

      Seems like DCC’s timeline often features in big red letters with asterisks, AFTER local body election. Just guessing of course. So while in the mood for guessing I’m quietly tossing dice and reading tealeaves. Tossing tealeaves just gets messy.

    • Calvin Oaten

      Well done, those wise sages on the SDHB commission. Rush in where angels fear to tread, save a couple of hundred here, lose a couple of hundred here, disestablish the existing kitchens, upset most hospital occupants due to food quality and then go on the defensive. Savings evaporate (not that they were ever there), CEO gets the fidgets and resigns. One of the very few DHBs that signed on, for “fifteen years” no less. Now these ‘sages’ will be talking about re-negotiating the contract. Good old Richard Thomson, he really is the one with the knack of being in the wrong place at the wrong time doing the wrong thing and then ‘mouthing off as though he was the great saviour. What a CV he’s developing. The man’s a master. Thank God he’s at least gone from the DCC.

    • A ferkin’ 15 YEAR CONTRACT Whoever signed up for that shoulda ‘Ferked off’ oudda town.

  8. Gurglars

    One must look with a jaundiced eye at those persons who negotiated and signed a 15 year contract.

    Lee Vandervis and Wayne Idour would get to the bottom of that negotiation. We know that Dave Cull and Richard Thomson would not even investigate.

    What other DCC candidates would have the wit, the will, the steel and the knowledge to undertake such necessary examinations?

    • Elizabeth

      Gurglars, well stated. Two men we definitely need on Council.

    • Hype O'Thermia

      “We know that Dave Cull and Richard Thomson would not even investigate.”
      Well of course they wouldn’t, Gurglars.
      Would you waste your time investigating something if you didn’t even “know” there was a problem? OK so it may take a certain amount of effort to emulate Tommy that “deaf dumb ‘n’ blind kid” sure playing a mean kid-the-ratepayers role: champions at “move right along nothing to see here”.

  9. Elizabeth

    Hard to make money or savings by dishing up Sludge.

    Thu, 15 Sep 2016
    Food contract savings slashed
    Estimated savings from the controversial hospital food contract have been slashed by up to $150million, NZ Health Partnerships has confirmed. The Government entity now predicts savings of $30 million to $40 million over the 15-year contract. The interim revised figure, which the Otago Daily Times has sought for several months, was released this week, but NZ Health Partnerships said it would release a formal statement next month confirming the figure.

  10. Elizabeth

    New menu starts in Dunedin and Invercargill on November 28.

    Tue, 1 Nov 2016
    ODT: Updated meals ‘very, very nice’
    Public feedback on the Compass Group’s new Meals on Wheels menu has been good, with many giving the menu the thumbs up following a taste test at Dunedin Hospital yesterday. Cont/

    ● Compass has replaced airline food company LSG Sky Chefs, of Auckland, with a new provider [unnamed].
    ● New menu features more seasonal vegetables and traditional choices such as cottage pie, savoury mince, beef casserole, pork and apple casserole, and chicken and apricot casserole.
    ● More roast and mashed potatoes, prepared according to a new and improved recipe, and more roast meals, including roast chicken, beef, pork and lamb.

  11. Gurglars

    The saying is pay peanuts and get monkeys.

    Consider this:

    See no evil, hear no evil, speak no evil.

    We already have the monkeys!

    Let’s just pay them the peanuts, at least we have not then been robbed as well as obfuscated.

  12. Elizabeth

    Now just 69 Dunedin recipients, compared with 210 when the frozen meals were introduced.

    Mon, 7 Nov 2016
    ODT: Tauranga firm new provider of Meals on Wheels
    Compass Group has named its new provider of Meals on Wheels, a service it is overhauling after a difficult start. Frozen Fresh, of Tauranga, will replace airline food company LSG Sky Chefs, of Auckland. Compass Group confirmed the overhaul late last month, but at that time did not disclose the new provider. In Otago and Southland the change takes effect on November 28. Cont/

  13. Anonymous

    So instead of 1400 km from Auckland to Dunedin it’s now only 1300 km from Tauranga? The only thing this company seems to have a great track record of serving up is marketing and avoidance.

  14. Gurglars

    Bullshit baffles Brains mous.

  15. Gurglars

    A 15 Year Stuffup, led by Richard Thomson. One of the three wise monkeys.

    Unfortunately they are not fed peanuts.

    • Hype O'Thermia

      They’re wise enough to recognise “savings” when it’s their salaries regularly paid into their bank accounts ready for them to spend or invest as they choose. Saving the community from wasteful expenditure of the community’s money, that’s another story.

  16. Elizabeth

    W H A T ● S A V I N G S
    —we didn’t see any savings

    Sat, 26 Nov 2016
    ODT: Board disappointed
    The Southern District Health Board says it is “disappointed” so few boards agreed to join the food service deal with the Compass Group, putting at risk the anticipated savings. Assisted by government entity NZ Health Partnerships, SDHB is still in talks with the multinational over the savings, a full year into the controversial 15-year deal. Just six DHBs signed up. The board hopes for at least $7 million over the contract term. Cont/

  17. Hype O'Thermia

    FIFTEEN YEARS! Who does that? Granny Lostermarbles?
    Who signs a contract for FIFTEEN YEARS on the basis of a sales pitch?
    Sight unseen, or in this case flavour & textures untasted.

    “AND if 10 of your friends sign up TONIGHT you get a Special BONUS set of steak knives!!!”

    Quick Richard, here’s the pen.

  18. Gurglars

    Great analogy Hype!

  19. Elizabeth

    At Facebook:


    M E A L S ● O N ● W H E E L S ● D R I V E R S ● N E E D E D

    █ To register as a meals on wheels driver, phone Kristen Beardsmore at Age Concern Otago on 477-1040 ext 4.

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