DCC: Business survey to rate council service

█ Note: the online survey is anonymous.

Dunedin City Council – Media Release
Business sector asked to rate DCC service

This item was published on 30 Nov 2015

The Dunedin City Council today released an online business survey to check how its services are being perceived by Dunedin’s business people.

The DCC committed to introducing a proactive and business-friendly approach across the DCC when it launched Dunedin’s Economic Development Strategy in 2013.

The online survey asks Dunedin business people to think about the service they have received from DCC staff over the past eight months. The survey results will be compared with the answers received by the DCC’s Enterprise Dunedin business unit from the first survey which was launched in April.

The survey specifically targets businesses which had direct contact with the DCC over the past eight months – those identified will receive an email asking them to complete the anonymous survey.

General Manager Services and Development Simon Pickford says the survey will help to gauge where things have improved and identify areas that still need to be addressed.

“The results from this survey allow us to see if we are heading on the right track by analysing how we have fared over the past eight months. But more importantly this survey marks the start of an ongoing quarterly report which will track the satisfaction of business people who have used the DCC’s services.”

Mr Pickford says that in the past the DCC’s business friendliness hasn’t been well measured but this new measure is a further step toward solving that problem.

“This is about creating a better two way conversation with business owners around town and about the type of service they are receiving. We aim to consistently be more business friendly. This is the start of more regular reporting on business satisfaction.”

█ The survey will close on 11 December 2015 for analysis.

Contact General Manager Services and Development on 477 4000.
DCC Link

█ Read the report (dated 20 May 2015) for the last business survey here.

Posted by Elizabeth Kerr

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6 Comments

Filed under Business, DCC, Democracy, Dunedin, Economics, Enterprise Dunedin, Hot air, New Zealand, OAG, Ombudsman, People, Politics, Project management, Property, Tourism, Town planning, Transportation, Urban design, What stadium

6 responses to “DCC: Business survey to rate council service

  1. photonz

    No other council in the country has done as much as the DCC to develop a new niche business sector like the one that has developed in Dunedin.

    Namely the new sector that specializes in removing cycle-way stuff-ups.

  2. Gurglars

    photonz that’s not a new “business” sector.

    That’s a DCC make work scheme coming and going, and represents the only possible way THIS council can create 10,000 new jobs.

    By engineering its own stuffups.

  3. Elizabeth

    Dunedin City Council – Media Release
    Enterprise Dunedin wins business contract

    This item was published on 14 Dec 2015

    Enterprise Dunedin has won a Government contract to continue providing support for businesses in Otago. Director Enterprise Dunedin John Christie says, “We’re delighted to continue our partnership with the Government as we commit to another five and a half years delivering a range of services to small and medium-sized businesses (SMEs) in Otago.”

    The Government announced the Regional Business Partner (RBP) programme contract today – New contracts help SMEs grow.

    Mr Christie says, “Ongoing delivery of the RBP shows the Government’s commitment to developing the capability of our SMEs and providing opportunities for research and development (R&D) assistance. Enterprise Dunedin is looking forward to working collaboratively with the Otago Chamber of Commerce and the Otago Southland Employers’ Association to provide access to RBP services across Otago.”

    Enterprise Dunedin, a department of the Dunedin City Council, is responsible for the economic development and marketing of the city. Established in 2010, the RBP network is made up of 14 regional organisations that provide information and advice to New Zealand businesses to support business growth and innovation. Since 2011, 560 SMEs in Otago have benefited from the programme, delivered by the DCC and the Otago Chamber of Commerce.

    The current RBP programme has three elements:
    ● Assessment and advice: Business advisors within each region assess businesses’ needs and provide direct advice, connections and support.
    ● NZTE Vouchers: Capability Development Vouchers allocated to clients to fund up to 50% of the cost of specialist business support and training (up to $5000 per voucher).
    ● Callaghan Innovation R&D support: R&D Getting Started Grants funded by Callaghan Innovation to pay for 40% of external R&D costs (up to a maximum of $5000) and support for making applications for larger R&D project grants. RBPs will also begin acting as a ‘shop front’ for Callaghan Innovation’s other (non-grant) services, such as technology and product development support.

    RPB case studies:
    ● Artemis https://www.youtube.com/watch?v=iAh01hPLjwo
    ● Motion Sickness Studio https://www.youtube.com/watch?v=n1uFpacwKB8

    For 2016, a fourth element has been included.
    ● Business Mentors New Zealand:
    Supporting the delivery of one-to-one mentoring by volunteer mentors for SME business owners and start-ups in local communities. To date, Otago businesses have had access to BMNZ through the Otago Southland Employers’ Association. In the 12 months since November 2014, BMNZ has worked with 133 businesses in Otago.

    Contact John Christie, Director Enterprise Dunedin, Dunedin City Council on 477 4000.
    DCC Link

  4. Gurglars

    Can anybody report an actual nett benefit of this policy to Dunedin?

    More profit, more staff, higher rents?

    Anything tangible.

    I am clearly not a believer. When I was young,
    Spin meant a gambling game.

    Only the bloke with the three acorns knew where the pea was and it wasn’t John Christie.

  5. Calvin Oaten

    Can anybody even follow the need for the DCC to be running this type of operation? This organisation has departed so far from its purpose (at ratepayers’ cost) by poking its nose into what is private business’s domain. Bureaucracies and bureaucrats are notorious for un-business like management and this will only be an extension of ‘picking favorites’ thus penalising the balance of operators.
    Council business is social and services infrastructure, providing the essentials efficiently and at the lowest possible cost. That in turn would lower business’s overheads by lower rates, less compliance costs, evenly and for everyone. No more, no less. What we have is a burgeoning empire full of senior and junior managers, team leaders, indians and rent collectors. Departments for this, departments for that, and around $600m of debt, all at the expense of the citizens.

    • Hype O'Thermia

      And yet in the whole empire there is nobody who checks whether work paid for – clearing mud tanks for instance – has been done satisfactorily. Or indeed at all.
      It must be time for some new appointments……..

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