DCC: Business survey to rate council service

█ Note: the online survey is anonymous.

Dunedin City Council – Media Release
Business sector asked to rate DCC service

This item was published on 30 Nov 2015

The Dunedin City Council today released an online business survey to check how its services are being perceived by Dunedin’s business people.

The DCC committed to introducing a proactive and business-friendly approach across the DCC when it launched Dunedin’s Economic Development Strategy in 2013.

The online survey asks Dunedin business people to think about the service they have received from DCC staff over the past eight months. The survey results will be compared with the answers received by the DCC’s Enterprise Dunedin business unit from the first survey which was launched in April.

The survey specifically targets businesses which had direct contact with the DCC over the past eight months – those identified will receive an email asking them to complete the anonymous survey.

General Manager Services and Development Simon Pickford says the survey will help to gauge where things have improved and identify areas that still need to be addressed.

“The results from this survey allow us to see if we are heading on the right track by analysing how we have fared over the past eight months. But more importantly this survey marks the start of an ongoing quarterly report which will track the satisfaction of business people who have used the DCC’s services.”

Mr Pickford says that in the past the DCC’s business friendliness hasn’t been well measured but this new measure is a further step toward solving that problem.

“This is about creating a better two way conversation with business owners around town and about the type of service they are receiving. We aim to consistently be more business friendly. This is the start of more regular reporting on business satisfaction.”

█ The survey will close on 11 December 2015 for analysis.

Contact General Manager Services and Development on 477 4000.
DCC Link

█ Read the report (dated 20 May 2015) for the last business survey here.

—

Posted by Elizabeth Kerr

City council “justifiably proud of its fiscal discipline” —Cull The Delusional

ODT 30.11.15 (page 8)

—

Comments received at other threads:

photonz
Submitted on 2015/11/30 at 9:34 am
Several more blocked drains seen later on Friday and also more on Saturday, including some so bad they were flooding right across the road.

And today in the ODT we have the Mayor slapping ratepayers across the face again with the laughable claim that rate rises are due to rises in the cost of bitumen and pipes.

Considering how much is spent on bitumen and pipes, compared to wages and interest, that sounds [like as] big a lie as “the drains are properly maintained”.

The ODT should call Mayor Cull on this – because blaming year after year of rate rises on the costs of bitumen and pipes sounds like a big fat lie.

[Published in abridged form at ODT Online: Your Say:
DCC not responsible for flooding? Yeah right]

photonz
Submitted on 2015/11/27 at 9:26 am
Just posted to the ODT website –

“Taking the kids to school this morning, the drain at the end of our road is blocked and water is flowing across the street. So I started counting blocked drains on my short journey to Queens and Tahuna schools. Grand total – 14 blocked drains, including three bad enough for large amounts of water to be flowing right across the street.

Similarly a relative’s business in town has been flooded several times, every time because of blocked drains. Often they are left with the choice of going out in the rain to unblock it themselves, or hiring a private contractor to suction-pump it.

Because even though the DCC know it’s a problem, they still don’t maintain it.

Do the DCC not realise that all they do is make themselves look like either incompetent fools or liars, when they make the laughable claim that the drains are well maintained and do not contribute to flooding?”

photonz
Submitted on 2015/11/27 at 11:36 am
Several more blocked drains seen on the way into town, including two so bad the water is flowing right across the road. And it wasn’t even raining very hard at that stage.

At least three of those flood across the road very time it rains hard – ie 10-20 times a year.

—

Posted by Elizabeth Kerr