DCC: Residents’ Opinion Survey 2014

Remember last year’s DCC Comms spin on the ROS results?
Another farce this year, look at the Council’s headline.

████ DCC: Public finance forum [invitation]
Tuesday 12 August 2014 at 5:30 – 7:30 pm | Venue to be confirmed

DCC mayor and councillors (2013-14) 1
Residents’ Opinion Surveys
These surveys measure residents’ satisfaction with the Council’s performance and with Council owned facilities. The output of the surveys enables the Council to assess the extent to which the Council has met its performance objectives.

Dunedin City Council – Media Release
Residents’ Satisfaction Still on the Up

This item was published on 28 Jul 2014

Residents’ satisfaction with the Dunedin City Council’s performance continues to rise. Results of the 2014 Residents’ Opinion Survey, released today, show 58% of respondents are satisfied or very satisfied with the DCC’s overall performance. This is the highest level recorded since the question was first asked in its current form in 2003. The survey also shows significant increases in satisfaction with customer service (Customer Services Agency up nine percentage points to 88%), communication (FYI newsletter up seven points to 77%), the suitability of the roading network for cyclists (up seven points to 29%) and retention of businesses and jobs (up six points to 22%).

Acting General Manager Services and Development Nicola Pinfold says, “These substantial jumps in satisfaction are fantastic and reflect the organisation’s hard work and commitment.” Mayor of Dunedin Dave Cull says, “It’s great to see satisfaction with economic development and cycle facilities moving in the right direction. These are two key areas where the Council has been putting in a particular effort.”

Once again, satisfaction was highest with the Dunedin Botanic Garden, Otago Settlers Museum, Dunedin Public Libraries and rubbish collection – with satisfaction scores of more than 90% in these areas. Decreases in satisfaction were noted with the Dunedin Ice Stadium (down 10 percentage points to 71%), stormwater services (down seven points to 59%), the look and feel of the South Dunedin retail area (down six points to 25%) and traffic flow at peak times (down six points to 47%).

Survey respondents identified encouraging economic development, reducing DCC spending, debt and rates, providing cycleways and improving the look and feel of the city as the top priorities for the DCC over the next 12 months. Mr Cull says, “The overall results are pleasing and show the DCC is increasingly responding to the needs of Dunedin residents. The information gathered through the survey will help the Council as we begin preparing our Long Term Plan for 2015-25.”

Of 4,500 residents randomly selected from the electoral roll and invited to complete the survey, 1,248 did so – a response rate of 27.7%. A further 705 residents independently chose to complete the survey online. The results of the ‘opt-in’ sample are analysed separately, but still provide the DCC with valuable feedback on how it can improve its services. The survey was carried out by independent research company Key Research of Tauranga. [We can’t possibly contract Dunedin companies because they might conduct honest research or sneak in survey questions DCC won’t approve for the results it doesn’t want, horror!]


Contact Mayor of Dunedin on 027 434 6917.

Related Posts and Comments:
27.6.13 State of the City —DCC or Dunedin? [2013 ROS here]
13.6.12 DCC: 2012 Residents’ Opinion Survey
25.4.11 Oh wait, you mean…. | 2011 Residents’ Opinion Survey
1.5.10 DCC: Residents’ Opinion Survey – complete it online
6.7.09 DCC 2009 Residents’ Opinion Survey

Posted by Elizabeth Kerr


Filed under Business, Carisbrook, COC (Otago), Construction, Cycle network, DCC, DCHL, DCTL, Delta, Democracy, DVL, DVML, Economics, Events, Geography, Highlanders, Hot air, Hotel, New Zealand, NZRU, NZTA, Offshore drilling, ORFU, People, Pics, Politics, Project management, Property, Queenstown Lakes, Site, Sport, Stadiums, Tourism, Town planning, University of Otago, Urban design

35 responses to “DCC: Residents’ Opinion Survey 2014

  1. Is it possible that the information from the survey is inaccurate? I cannot see how the above is a fair assessment of the people’s opinion when I hear the opposite everywhere I turn!

    • Elizabeth

      It’s all in the questions and how they’re framed and the options for reply – this year’s survey was like sliding through thick clay.

  2. Elizabeth

    DCC and NZTA’s fortunes are inextricably linked as past ROS surveys show….
    Oh those rainy days when the cupboard is quite bare. Hello, FB Stadium.

    The changes would set the NZTA subsidy at 59% initially, but it would drop to 52% during the next nine years, costing the council $6.66 million by 2024-25. –Gene Ollerenshaw

    ### ODT Online
    Roading cash cut ‘bitter pill’
    By Chris Morris on Mon, 28 Jul 2014
    A multimillion-dollar cut to New Zealand Transport Agency funding for Dunedin roading projects is a ”bitter pill to swallow”, and could have implications for work programmes across the city, Dunedin City Council staff say. Details of the expected drop in New Zealand Transport Agency funding for Dunedin roading projects were presented to councillors at Thursday’s infrastructure services committee meeting.
    Read more

    Report – ISC – 24/07/2014 (PDF, 231.9 KB)
    NZTA Funding Assistance Rate Review – Initial Decisions

    • Elizabeth

      In tomorrow’s ODT… DCC only has about half the money it needs to construct the cycle network it proposes. HA bloody HA. What a terrible terrible surprise for Daaave, Jinters and Katie-did.

      How could this happen? Oh yeah – the numbskulls listened to little hitler council staff who don’t know how to budget capital projects, at all. Plus they paid Beca heaps for the falling short. In behind this, the traffic to Jim Harland and his regional dictatorship at NZTA. Woops.

    • Elizabeth


      ### ODT Online Fri, 1 Aug 2014
      ‘Shaky’ case for regional roads plan
      By Adam Bennett – NZ Herald
      The National Government’s $212 million plan to put a series of hand picked regional roading projects in the fastlane using asset sales cash is not backed by a strong economic case documents released under the Official Information Act show, and are a cynical bid to buy votes, the opposition says. The regional road and bridge projects, many of them in Cabinet Ministers’ electorates, were announced at the National Party conference in late June. Documents released to Labour strategist and blogger Rob Salmond by Transport Minister Gerry Brownlee’s office show most of the 14 projects have a benefit to cost ratio of less than four with five in the range of 0 to 2.
      Read more

  3. Elizabeth

    Ain’t got no, satisfaction. DUD. [did they survey this guy?]

    ### ODT Online
    High George St rent ‘killed business’
    By Shawn McAvinue on Mon, 28 Jul 2014
    A well-travelled artisan baker says it is too hard to make a crust in Dunedin, so he closed his shop on Saturday, making four staff redundant. Black Rabbit Bakery owner Shane Ross said he opened his European-themed artisan bakery in George St in November last year but was now considering trying his luck in Africa. He decided to close the bakery because the $90,000 annual rent, excluding GST, was too high and the customer base in Dunedin was too small.
    Read more

    • Elizabeth

      I’m in George St every day – did the bakery do any marketing of their identity/brand and products, besides opening the shop doors (I missed it, if it happened), did they offer tastings to passers-by, using friendly and engaging staff? (if it happened, definitely missed it)

      No incentive to enter the bakery. No idea who the head baker was – we find out when he leaves as a sore loser.

      How do bakers increase custom at OFM and other markets ??? – they make themselves personable and known, they stand by the quality of their product, learning about their customers and sharing their knowledge to occupy and develop their dependable, specialist niche. Before start-up they form a business plan and tweak it as they go along…. having researched their location, potential customer base, range of products, overheads, financial supports…. etc etc

      [aside] Why does The Good Oil or Everyday Gourmet do well with their baking/food items? – great location, efficient friendly customer service, nice surroundings of their type, consistently great simple food, great coffee, and it ain’t all that cheap per food item. People pay for the whole event and the overall hospitality (on a know-your-name, know-your-preferred-coffee basis for return customers). So how should a bakery ingratiate itself into your daily routine ??? It’s not rocket science.

      Remember the lovely bakeries in George St that traded during the 1980s/90s eg French Bakery, Charlotte…. They had us/our money in the palms of their hands.

  4. Elizabeth

    ### dunedintv.co.nz July 28, 2014 – 8:36pm
    Residents’ opinion survey shows positive trends
    The Dunedin City Council has released the results of its latest residents’ opinion survey, conducted by independent firm Key Research. Each year the council’s required to undertake some form of performance measure, and it’s conducted the residents’ survey accordingly since 1994. And this year’s results show some positive trends.

  5. Elizabeth

    You can depend on Ch39 to never test the DCC Comms message.

  6. Like ‘raymac97’ says, there’s something fishy about these residents opinion surveys (ROS). Too satisfied by far. If you choose to cherry pick the responses and ‘cull’ (intended) those not friendly then you can get any result you want. Check back through successive Annual Plans and see if you can find a bad rap. Putting it out to a Tauranga firm to correlate the outcome is just nonsense. They would know that if they produced a bad outcome that would be the last brief they would get. Simple, it is the same with all consultants. Their first action on a brief is to analyse what they believe the client wants to hear, deliver the goods and they are quids in. The latest Beca report on ‘sea level rise’ is a case in point. It generally meets what the client wanted to hear and opens the opportunity for more work in solving the problem, which is only based on anecdotal evidence presented by the IPCC. Time will show. The ROS is an exercise in self congratulation on the part of staff which in the wash up means ‘diddley squat’.

  7. Peter

    Was there a question on the stadium and peoples’ satisfaction levels for it? Or did they realise what the answer would be and avoided the embarrassment of another duh stadium moment?

    • Elizabeth

      Completely avoided the topic. Some of us brought it up wherever we could, and in terms of shutting the doors to stop the drain on ratepayer finance.

      The number of boxes allowed in the survey to provide comments must’ve yielded public reaction the DCC would prefer to ignore in many cases. Will we ever know?!

      • Peter

        Oh. That kinda makes the survey seem a little fake/skewed. Or am I being ‘negative’? Don’t we just love to be told what we want to hear? The human condition?

        • Elizabeth

          Watching Cull on the Ch39 clip about the survey… Golly! He looks half dead or Frankensteinish. His patter on survey results is sheer crapola.

  8. Peter

    Suggested stadium question for 2015 Resident Opinion Survey.
    Are you satisfied with our visionary, multiplier effect economic impact stadium which the whole world is talking about?

  9. Elizabeth

    Site Admin.
    Lots of new visitors to What if? today – from the ‘Growing up in Dunedin’ Facebook page – stopping by to read the essay on the Stavely Building, cnr Jetty and Bond Sts, written by Peter Entwisle.

    This was spiked by David Murray’s comment and photo yesterday at Upright! #FB, noting that Stavely is having its paint layers removed.

    We’re already getting heavy views at other posts. Bulge Monday, again!

  10. Hype O'Thermia

    I cracked a rib laughing:
    ‘Mayor of Dunedin Dave Cull says, “It’s great to see satisfaction with economic development and cycle facilities moving in the right direction.’

    Jeweller & baker who are shutting shops, satisfied with economic development. Cycle facilities right direction. Bugger, there goes another rib.

  11. Not sure about Mayor Cull’s satisfaction with Cr Vandervis. He attacks the city sister visits as being basically ‘junkets’ with no tangible economic benefits, as just a ‘culture of entitlement’ indulgence by the mayor. Cr Thomson springs to Cull’s defense accusing Vandervis of setting up “straw men that he can then knock down”. Well, there’s no shortage of them, is there? Thomson himself with a bale of straw under his nose. “Deputy dawg” Chris Staynes does a good impression of boot licking, saying these trips are “quite hard work” and were “not junkets”. He would know with his arduous wine sampling trips to Shanghai and other exotic places. All on the public purse of course. Except that there is nothing but moths and a fistful of “IOUs” in that public purse. Still, Kate Wilson says the trips are about “opening doors”, and she’s got the ‘knob’ to prove it. ‘Jeez!’ can you believe that? And she rides a bike. Cr Andrew Whiley has had first-hand experience of economic benefits flowing from the agreements, in the form of golfers who came to Dunedin from Otaru and Edinburgh to see their sister city. Well, there is certainly no shortage of “straw men/women” to set up and knock down.

    • Elizabeth

      Calvin, please don’t let Daaave read these arrows and slings over ENTITLEMENTS !!!
      Hey, (see ROS) how come Dunedin residents didn’t get asked if they want Dunedin City Council to cut staff and salaries to reduce costs ?!!

      Links received today from Anonymous
      Tue, 29 Jul 2014 at 3:57 p.m. and 7:29 p.m.
      Message: It’s happening everywhere!!

      ### whaleoil.co.nz
      Get rid of the troughers, not the services
      Posted by Cameron Slater on July 29, 2014 at 2:30pm
      42.8% of Aucklanders surveyed by the Herald want Auckland Council to cut staff and salaries to reduce costs.
      Read more


      Right wingers Cameron Brewer and Dick Quax supported the left to tighten the rules.

      ### NZ Herald Online 5:00 AM Friday Jul 25, 2014
      Auckland Councillors keep travel perk
      A group of Auckland councillors have managed to retain a business-class-travel perk, but a bid to give them free parking has been voted down. The move comes as reduced library hours, street cleaning and an end to inorganic rubbish collections are on the table for sweeping budget cuts. George Wood, Christine Fletcher, Denise Krum and Calum Penrose were among those who voted yesterday to defeat an amendment by councillor John Watson to restrict business-class air travel to health grounds only.

      Councillors get to keep the perk of sitting in business class when taking flights of more than six hours and conducting council business within 24 hours of landing at an overseas destination.

      It took the casting vote of finance committee chairman and Labour councillor Ross Clow to keep the status quo in the elected members’ expenses policy, despite many of his left-wing colleagues voting to tighten the rules. Mr Clow justified his decision on the basis that elected representatives needed to turn up fresh and fully prepared to represent Auckland after long-haul travel beyond most of Australia.
      Read more

      We know Ross Clow from his pokie trust entanglements, he’s the TTCF chairman – how bad is it that he’s made it onto Auckland City Council !!!

    • Hype O'Thermia

      “…It is very typical of this Council to get hot under the collar when attacked by Cr Vanderveris. Wouldn’t the best way of keeping him quiet be to give him some real answers and data? Shouting louder but saying nothing seems to be the preferred method of debate at the DCC….” Stevensone57, http://www.odt.co.nz/news/dunedin/310891/sister-city-trip-costs-come-under-fire#comment-60461

  12. Elizabeth

    “Overall to have steadily rising satisfaction is very pleasing.” –Daave LIES

    ### ODT Online Tue, 29 Jul 2014
    Ratepayers’ wishes clear in survey
    By Rebecca Fox
    Dunedin residents want the Dunedin City Council to focus on encouraging business development and reducing debt in a city with safe and accessible cycleways, according to the latest Dunedin City Council satisfaction survey. […] Mayor Dave Cull said it was ironic the community rated economic development, jobs and businesses so highly given changes to local Government meant councils no longer had a mandate to work in that area.
    Read more

  13. Daaave understands the people want what he and council have been working on for the past three years, namely creating more cycle ways and controlling debt. Sheesh! it’s not the impression I get from people around me. The debt has gone nowhere in the last three years except up. That’s if he was honest and admitted the $146 million taken out of the DCC’s books and given to Dunedin Venues Ltd, a set up if ever there was one. That figure rightfully still belongs in the DCC’s books because it’s the ratepayers who are paying for it, either directly, or by foregoing $5.2 million of DCHL dividend and the Aurora ‘subvention payments’ which come out of the citizens’ line charges. The cycle ways are set to ‘piss’ a lot of South Dunedin folk off as well as aggravate the debt. No wonder he buggers off to Edinburgh and Otaru rather than face the facts.

  14. I wonder if Dave and his entourage travel ‘business’ or ‘economy’? Anyone know?

    • Elizabeth

      We are funding Daaave and entourage so we have the right to place an LGOIMA request.

      • Elizabeth

        Done! LGOIMA request sent.

        • Elizabeth

          Today’s kindly reply from DCC:

          Dear Elizabeth

          The Mayor, Councillors and DCC staff all travel economy class.

          Council travellers do not get airpoints.


          —–Original Message—–
          From: Elizabeth Kerr
          Sent: Tuesday, 29 July 2014 10:15 p.m.
          To: Sandy Graham
          Subject: LGOIMA request

          Dear Sandy

          Re: DCC air travel to sister cities, Edinburgh and Otaru

          I request the following information from  Dunedin City Council.

          Will the Mayor of Dunedin and DCC personnel travel business class or economy class on the airlines they’re booked with for their sister city visits to Edinburgh and Otaru in July/August ?

          Do any of the Council travellers individually qualify for seating upgrades through air points or other means ?

          Reference: http://www.dunedin.govt.nz/your-council/latest-news/july-2014/mayoral-delegation-to-two-sister-cities

          I look forward to formal reply by email. Thanks.

          Kind regards

          Elizabeth Kerr

  15. Martin Legge

    When bankers loan millions to Councils, they rarely consider the resale value or the business case of what the loan is for or whether it’s an asset or a liability. They focus solely on the future ability of the council executive to collect and increase rates. Only when that is threatened does the music stop, as it did in Kaipara.

    • Elizabeth

      Martin, totally! Rob Hamlin can fortify the thinking on Kaipara’s situation many times over in regards to DCC’s lack of health… considering the big three banks’ (anytime) call on our ratepayer assets. Frightening!

      Public Finance Forum at DCC on Tues 12 August, 5:30 – 7:30 pm. Venue to be confirmed. Send or phone any questions ahead of the meeting to Cr Richard Thomson.

  16. Elizabeth

    Latest in your letter box from Daaave and DCC Comms:

    FYI Dunedin 20 (August 2014)FYI Dunedin 20 (August 2014)

  17. Hype O'Thermia

    Spooky truth through word association:
    Mayor’s desk – mare’s nest

    Mare’s nest – Merriam-Webster Online
    a place, condition, or situation of great disorder or confusion <a mare's nest of intrigue and troubles with the money men

  18. FYI’s Mayor’s Desk today was more like a stand up comic giving a parody before serious editing by PA’s:

    Council’s latest Residents’ Opinion Survey results after controlled selective analysis have just been released. At number four on the top five priorities identified by residents is: “Provide cycleways (ahead of ‘improving the look and feel of the city’) as a debt, rates and fat controlling exercise, and our community emphatically wants enhanced cycling and debt choices. Depending on the location, they want them for different reasons. The cycling to get them there, and the debt reductions to enable them to afford to be there when they arrive.” If you know what I mean. “Annual Plan submissions have told us for years that we need to go through and from South Dunedin, along Portobello Rd tourist trails, along the one-way State Highways through the city simply safely. Council made it clear when asking NZTA to find ways to prevent deaths on those roads, and intensive discussions and consultation has occurred both inside council and with the respective Funeral Directors about the obvious need to separate cycles from trucks and relocate parking. The Funeral Directors have a plan in place to accommodate the deaths, but weren’t able to offer any help on the parking. Our efforts will be reinforced by renewed Police attention to Dunedin’s abysmal debt record. There will be challenges and we won’t get anything right first, second or fiftieth time. But clearly Council, with the aid of the Police will concentrate on the need to maintain the momentum and develop a world class cycle network in and around our city. Then we will be able to truly acclaim Dunedin as a ten terrabike ‘Giggletown’. We’ll even turn on all our new LED lights by way of celebration. What was that? Heckle if you like, but the stadium will not be used for parking cycles, it is expressly for the practically free and unfettered use of the ORFU, Highlanders and the NZRU. No, I will not apologise and piss off. I am going to make the supreme sacrifice and fly ‘economy’ to Edinburgh and Otaru. Who will be in charge while I am away? “Okley Dokley Ned Flanders Staynes, ably assisted by Cr “heavyweight” Benson-Pope. Where is the money coming from you ask? The Mayor’s discretionary fund which has a multi-bank facility up to but not exceeding $850 million and we still have close to $180 million to go, and as your Mayor I am determined to get there within this term. No more questions, I’m exhausted.”

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s